Downloading/account issues?!

[paden_sandell]

So I'm a student and I got creative cloud and all the apps included with tuition, but I should be allowed to use those apps on one other personal computer right? I'm just having trouble downloading certain apps, and it's saying that I need to start a trial when I've already paid for them. If there's someone that can help me with my account or anything that would be great. Thanks.

[kglad]

verify your subscription payment has been processed and your adobe id is correct, https://www.adobe.com/account.html

then sign out and then back in to your cc desktop on the problematic computer using the same adobe id you used to verify your subscription is current,  https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

[paden_sandell]

that's the thing, it doesn't say that I have any applications purchased or anything, and it says I'm doing the free creative cloud trial... When I already entered a confirmation code a while back redeeming my subscription.

[kglad]

contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears,  http://helpx.adobe.com/x-productkb/global/service-ccm.html

[paden_sandell]

that's how I got here. The only contact info after I click still need help is the stupid forum. Do you know where I can talk to a representative?

[kglad]

clear your adobe.com cookies and/or use a different browser.

chat is your best option.