5 Replies Latest reply on Nov 30, 2015 2:47 PM by Mrinmay Majhi

    Sony Rx1Rii "preview unavailable for this file"

    doublezd

      I have a new camera, just released this week: Sony Rx1Rii

       

      My Adobe 5.7.1 displayed "preview unavailable for this file" when I uploaded my Raw+JPEG files by reader.

       

      I contacted Adobe and was told that I needed to upgrade to 6.

       

      I was assured Lightroom 6 would read my files for the Sony Rx1Rii.

       

      I upgraded and am still having the same problem.

       

      The salesperson gave me the phone number for technical support who said "we cannot help you", and gave me the link for chat support who said "we cannot help you" and gave me your link


      Can you help??? Please???