5 Replies Latest reply on Mar 31, 2016 3:32 AM by owenj10829479

    creative cloud uninstaller-Doesn't work

    Secheh Level 1

      This question was asked before with an answer but the answer is not solving the problem. Here is the Question and the answer again.

      Q:

      My creative cloud desktop stopped responding few days ago- couldn't logout, quit....nothing. I ended up using the Adobe uninstaller to remove it. ( I have ended up repeating this process couple times and the same result) ...THe uninstaller just working in the background for days....I can't even forced quit it. I followed the following answer but the process stopped at step 5. The Adobe Cleaner never got successfully installed. I ended up with no Adobe Application Manager ...therefore couldn't open my files. My original question is marked as answer so, nobody opens my question to answer it.

      Bellow is the provided steps that I followed:

       

      A:

      If you haven't tried below steps , try once :

      Restart the computer.

      Step 1)

      Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

      (Applications>Utiliites)

      Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

      Step 2)

      Trash Adobe Creative Cloud folder from Applications as well.

      Step 3)

      1) Right click on Finder icon and  select "Go-ToFolder " option.

      2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

      ~/library

      3)Then navigate to Application Support>Adobe.

      Open Adobe folder and trash folders named AAMUpdater and OOBE.

      Step 4)

      1) Right click on Finder icon and  select "Go-To" Folder option.

      2) You will get a text box, type-in below command and then hit 'Return' key.

      /library

      3)Then navigate to Application Support>Adobe.

      Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.

      Step 5)

      Click on the below link and download & run Adobe Cleaner tool :

       

      Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

      http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

      Step 6 )

       

      Click on the below link and download Adobe Application Manager and install the same :

      http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager9.0_all.dmg

       

      Once the installation process is completed, installation box will disappear, then open Application folder and locate Adobe Application manager launch icon , double click on it and update .

      Once the update is completed. It shud launch Adobe Creative Cloud app.

       

       

       

       

      Please help/