how do i deactivate cs5 from a old crashed computer?

[shugie07]

how do i deactivate cs5 from a old crashed computer?

[Megha_Rawat1]

If you receive the error “Activation limit reached” or “Sign-in failed” , please see this document:

“Activation limit reached” or “Sign-in failed” error

If you changed your computer’s hardware or operating system without deactivating or you don’t have access to the previous computer on which you installed the application, please contact Adobe Support. Be sure to have any purchase-related information ready.

You can see answers to other frequently asked Creative Cloud questions here:

Creative_Cloud FAQ forum

Hope this helps.

Regards

Megha Rawat

[shugie07]

Adobe support just takes me back to here. I am past 90 days

[Megha_Rawat1]

Please share the serial number in "PRIVATE MESSAGE".

Regards

Megha Rawat