1 Reply Latest reply on Dec 1, 2015 9:03 AM by Chetna Srivastava

    Error while opening Lightroom "The catalog cannot be opened due to unexpected error" [how do I reinstall lightroom?]

    flylooper1943
    flylooper1943 Dec 1, 2015 9:04 AM


      I think I need to reinstall Lightroom. I can't get it to open. I am a Adobe CC subscription member and run LR ans PS on Win 8.1 platform. ( PS is opening correctly.)

       

      Error Msg: "The catalog cannot be opened due to an unexpected error?" What error?

       

      Yes, I'm really, really, new at this business! 

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        • 1. Re: how do I reinstall lightroom?
          Chetna Srivastava Adobe Employee
          Chetna Srivastava Employee Dec 1, 2015 9:03 AM (in response to flylooper1943)

          Hi flylooper,

           

          This seems to be an issue with that catalog.

          Launch Lightroom with the Control key pressed and choose the option to create a new catalog

           

          If you are able to create a new catalog, then go to File menu> Import from another catalog > choose your main catalog to import the data from.

          Or, you might want to look for a recent backed up catalog and check if you are able to open that.