this is no help
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I managed to work my way through it. I had to uninstall three times, delete the authorization and also delete the two books I tried to download and downloaded a different book once I finally got Adobe Digital Edition to authorize me – then it worked.
I did try the forum but that just went around in circles. The initial problem was that I tried to download without the authorization as I did not know what to use as a ID and did not know my password. Now I know to use my e-mail address as ID and when I forget my password to try to follow the instructions for a new password. The help support just referred to the forum which was no help at all. I have written this all down so the next time and hopefully there will never be a next time that I have to restart my computer from the recovery disks to get rid of Windows 10 and return back to Windows 8.1.
– I will know what to do and have recorded my password.
I'm sorry you had such a frustrating experience! Thank you for letting us know your solution. Hopefully it will help others avoid the issue in the future.