8 Replies Latest reply on Dec 9, 2015 1:56 AM by emma_yang

    Indesign CS5.5 crash when export idml

    emma_yang

      I'm doing many languages Indesign CS5.5 job these days. All languages (such as Russian, Turkish) are good except Italian and Swedish.

      The original file of each language is idml. It can be saved as indd and then export to idml. But when the layout is done and I want to export the indd file to idml. The software stopped working. The indd file can export PDF successfully. I have to redo the layout and backup it every 0.5 hour, it also stopped working several times but finally the file is good. Although the job can be delivered now, I really wonder why this happens.

       

      More details for the error files:

      Each of the file has 249 pages. The layouted indd file is around 60M (like other languages).
      No special operation for Italian and Swedish during the layout.
      There is only 1 image in the file and I tried to delete it before exporting -->doesn't work

      I tried other versions (CS6, CC, CC2014, CC2015), both export and save as idml -->doesn't work

      I tried other computers and other persons to do the layout -->doesn't work


      Problem details:

       

      Problem signature:

        Problem Event Name:                        APPCRASH

        Application Name:                             InDesign.exe

        Application Version:                           7.5.3.333

        Application Timestamp:                     4f6b9e72

        Fault Module Name:                          Public.dll

        Fault Module Version:                        7.5.3.333

        Fault Module Timestamp:                  4f6b9c77

        Exception Code:                                  c0000005

        Exception Offset:                                002451ee

        OS Version:                                          6.1.7601.2.1.0.256.4

        Locale ID:                                             1033

        Additional Information 1:                  0a9e

        Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789

        Additional Information 3:                  0a9e

        Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789

       

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