1 Reply Latest reply on Dec 2, 2015 9:00 AM by cselhost

    authorization issues

    davidh47836024

      ade wont let me deauthorize a 3m account and authorize an overdrive account.  keeps asking for password and login id.  ive given it my adobe id/login, library id and login, no joy.  even uninstalled the 3m app from my CPU, and ADE, reinstalled it and it still authorizes that account.  any ideas

        • 1. Re: authorization issues
          cselhost Level 2

          To deauthorize an account you have to put in your original 3M account, at which point if correct, it will deauthorize.

           

          If for some reason that doesn't work, you can manually delete the activation and reset ADE into an unactivated state. Follow these directions:

           

           

          You need to delete out a few registry keys to clear the activation for ADE. You must have administration authority.


          On Windows it can be found here:
          Open Windows Registry by using the command prompt and typing 'regedit' or by opening the start menu and searching for 'regedit'.

           

          Search for the following folder:
          HKEY_CURRENT_USER\Software\Adobe\Adept\Activation

           

          The 'Activation' folder can be entirely deleted.

           

          Restart ADE and it should be deactivated at this point.