Have you tried rebooting?
Did you try the Adobe CC Cleaner tool between uninstalling and reinstalling?
What happens when you try to launch it?
How are you trying to launch it? You can either click the program in the start menu, double-click a project file, or open it via the "open" button in the CC app. Try all three.
Make sure your Windows 7 has Service Pack 1 installed.
If you're in a hurry and need to load an old version, How to Find and Install Previous Version of Adobe Apps in CC 2015
Didn't work with me, Installed all updates... but I already had the SP1 when I installed lastest update.
If it wasn't because Adobe CC has an option to keep the old versions like 2014, I would we really worried about my workflow. Can't even open the program, tells me an error.
I'm having nearly the same problem, except I had no earlier versions of AE installed (got creative cloud pretty much just for AE, will be my first time using) so I did not see a reason to use the CC Cleaner tool.
I uninstalled and reinstalled to no avail. I didn't have SP1 so I installed that, but still no dice, AE doesn't even display a splash screen before crashing. System is Windows 7 64bit + NVidia GeForce GT 520 with most recent driver update (11/24/15).
Problem Event Name: APPCRASH
Application Name: AfterFX.exe
Application Version: 184.108.40.206
Application Timestamp: 5653196c
Fault Module Name: DNxHR.dll
Fault Module Version: 220.127.116.11
Fault Module Timestamp: 55352343
Exception Code: c000001d
Exception Offset: 000000000000f4c9
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: b14f
Additional Information 2: b14f0bb255ff1fda75b2218f14e23e1b
Additional Information 3: 1a8d
Additional Information 4: 1a8d695bd80513a1d5d2f39f3606178d
I hope someone can help me out. I guess I will give the 2014 version a shot and hope that works but it would be great if someone figures this out.
The DNxHR.dll issue seems to be related to old AMD processors. What is the exact model of CPU in your computer?
Same thing is happening here. I have an A6-3420M, Windows 8.1 x64, 8GB RAM. I wouldn't say these CPUs are old enough to be called "old" at all.
This exact error is also happening with an A6-3420M, Windows 10 x64, 8GB.
Looks like something is broken in AE's code.
I am having the same problem here. Premiere and After Effects instantly crash on start-up.
AMD Phenom II 955
Ist there a fix on the way or is it neccessary do deinstall and installing an older version.
On this exact note - i had already problems on that version where AE would crash seemingly at random if there is some work to do.
Is there a general AMD problem. Is there a stable version?
We are testing a fix now for the problem with old AMD CPUs. If all goes well, we may be able to get an update out that addresses this issue (and a few others) within a couple of weeks.
Is there a possibility to get the AE and Premiere CC 2015 versions before the last update?
I can't quite find a download option.
I am having the same problem after installing AE CC 2015 on my Windows 7 machine.
I have downloaded the CC 2014 version and it is working for me.
Follow the instructions here on how to download the older versions.
This is only a temporary fix for me so not to disturb my workflow. Will keep an eye on this thread for any possible solutions.
If you'd like to help us to test the After Effects CC 2015 (13.6.1) update---which fixes this bug---you can request access to the prerelease testing program here:
Choose the "Private programs" tab and click Apply to apply for the "After Effects CC 2015 (13.6.1) patch update" program.
The After Effects CC 2015 (13.6.1) bug-fix update is available. It fixes several bugs, including the one being discussed on this thread.
Let us know how things work after you have installed the update.