From whom did you purchase Premiere Elements, and was it Premiere Elements 14 Windows from Adobe download? If so, you should contact online Adobe Chat orders to sort through the details. Currently the return/refund from Adobe when you purchase from it directly is 14 days from the date of purchase. If you purchase elsewhere, you are subject to the return/refund policy of the seller.
Please refer to the Adobe document Return, cancel, or exchange an Adobe order
There is an online Adobe Chat link at the bottom of the Adobe document. When you click on the Adobe Chat link in the Adobe Return..document, you should arrive at the following
Thanks I got it sorted.
Thanks for the update. Good news that you have sorted out the details.
Please do not hesitate to ask if you have questions about your Premiere Elements workflows if you resume your video editing in Premiere Elements Mac.