and yes, my subscription is active ...
Having the same problem here. I got the first month's 10 images in November, but it didn't refresh for December.
What is the error that you get?
Aren't you able to see the plan active in your account?
Here’s what I’m getting when I try to download a picture:
Here is an image of my license history:
It shows that my 1st download was Oct. 16th 2015, the tenth one was Nov. 9th, and as of this day I’ve not seen anymore licenses renewed to my account.
<Removed by Moderator>
Yep, I setup my account in July and have purchased 165+ images since ... the only "free 10" I got was the initial first 10. I was understanding that I am supposed to get 10 free per month, and that I can rollover what I don't use until the end of the year... according to my records, adobe owes me 149.50 for the 10 images per month that I have NOT received since after my initial month for the past 5 months... (August the December) ... Also, Sheena, there is no error, just no free 10 images per month and my plan is active, I pay $79/month for adobe creative suite and the 10 free images per month with additional images being $2.99 ...
Please reply to the private message I sent.