1 Reply Latest reply on Dec 3, 2015 12:24 PM by cselhost

    authentification server problem


      Hi, When i try to activate my authorization key I have the msg : e-auth_not_ready


      Can you help ?

        • 1. Re: authentification server problem
          cselhost Level 2

          Hi Laurent,


          Your authorization file is damaged and it needs to be cleared out.


          You need to delete out a few registry keys to clear the activation for ADE. You must have administration authority.

          On Windows it can be found here:
          Open Windows Registry by using the command prompt and typing 'regedit' or by opening the start menu and searching for 'regedit'.


          Search for the following folder:


          The 'Activation' folder can be entirely deleted.


          On Mac it can be found here:
          In Finder, find the 'Go' option on the menu bar and click 'Go to folder' and type the following in:

          ~/Library/Application Support/Adobe/Digital Editions/


          Delete every file within the 'Digital Editions' folder.


          Restart ADE and it should be deactivated at this point. You should be good to sign back in.