1 Reply Latest reply on Dec 3, 2015 12:24 PM by cselhost

    authentification server problem

    laurentl50121499


      Hi, When i try to activate my authorization key I have the msg : e-auth_not_ready

       

      Can you help ?

        • 1. Re: authentification server problem
          cselhost Level 2

          Hi Laurent,

           

          Your authorization file is damaged and it needs to be cleared out.

           

          You need to delete out a few registry keys to clear the activation for ADE. You must have administration authority.


          On Windows it can be found here:
          Open Windows Registry by using the command prompt and typing 'regedit' or by opening the start menu and searching for 'regedit'.

           

          Search for the following folder:
          HKEY_CURRENT_USER\Software\Adobe\Adept\Activation

           

          The 'Activation' folder can be entirely deleted.

           

          On Mac it can be found here:
          In Finder, find the 'Go' option on the menu bar and click 'Go to folder' and type the following in:


          ~/Library/Application Support/Adobe/Digital Editions/

           

          Delete every file within the 'Digital Editions' folder.

           

          Restart ADE and it should be deactivated at this point. You should be good to sign back in.