1 Reply Latest reply on Dec 3, 2015 5:53 PM by Rajashree Bhattacharya

    Creative Cloud doesn't recognise the apps that I already have installed.


      I have just clean installed OS X El Capitan onto my mac, installed the programs I need and creative cloud was one of them. Last night, it installed fine with all the applications I need and they appeared in my Creative Cloud dropdown window with no issues. Next day I open up the Creative Cloud window from the bar and almost all of the apps I have installed aren't recognised by CC. I changed the folder download location in hopes that would help it, but It did nothing. I don't want to uninstall CC and reinstall everything because I will blow out my data on my internet for sure. I have done a restart and see what happens and Update individual applications from their Help taskbar menus but nothing has corrected this. Any suggestions?
      Screen Shot 2015-12-04 at 12.31.52 PM.pngScreen Shot 2015-12-04 at 12.31.47 PM.png