Hi, when I try to import files from creative cloud into adobe illustrator draws all the files appear greyed out and can't import them.
Are you using the Creative Cloud version of Illustrator? Draw files must be sent to Illustrator CC from within Draw and that workflow only works with the Creative Cloud versions of our desktop apps.
Sorry, I meant illustrator draw app (ipad). But I figure out why I couldn't download photos to the app. I have to do it via the layers, not the cloud ideas.