1 Reply Latest reply on Dec 4, 2015 6:40 PM by A.T. Romano

    Premiere Elements 12

    christianp77356483

      Bei mir stürzt bei der Videobearbeitung, beim hinzufügen eines Standardtextes ständig PE ab. Kennt das Problem jemand.

       

      System und Leistung:

       

      Systemhersteller         LENOVO Z500

       

      Prozessor: Intel(R) Core(TM) i7-3612QM CPU @ 2.10GHz, 2101 MHz, 4 Kern(e), 8logische(r) Prozessor(en)

      Installierter physikalischer Speicher (RAM) 8,00 GB

      Intel (H) HD Grafik 4000

      NVIDIA GeForce GT 740M

      Laufwerk: ST1000LM014 -1EJ164 -ATA

      Betriebssystemname:  Microsoft Windows 10 Pro

      Version:           1511

      Version: Adobe Premiere Elements 12.0

        • 1. Re: Premiere Elements 12
          A.T. Romano Level 7

          christianp

           

          Are you working in the Expert workspace or the Quick workspace of Premiere Elements 12 on Windows 10 64 bit?

           

          Have you updated Premiere Elements 12 to 12.1 using an opened project's Help Menu/Updates? If not, please do that.

           

          Please do that first and then report back with the results.

           

          Did you upgrade to Windows 10 and then install Premiere Elements 12? Or did you have Premiere Elements 12 installed on the prior Windows operating system and you upgraded to Windows 10 without uninstalling and reinstalling Premiere Elements 12?

           

          Is the NVIDIA driver version up to date according to the web site of the manufacturer of the card? Did the card driver version get updated in the process of going from the prior operating system to Windows 10?

           

          We will be watching for your details to decide what next.

           

          Thank you.

           

          ATR