Your cloud computing model is massively flawed. I'm sorry, but there is simply no other way to put this. I spend far too much time trolling here for fixes that I really should not have to apply.
The CC app is a disaster. I really love your products, but I hate the way you make us battle with the constant niggles and hassles. Please iron out the thousands of problems that your many subscribers complain about daily. We are creative people, not tech heads that want to figure out ways to make apps work.
I apologise for the troubles you are facing but if you could let us know the issue you are facing we might be able to help you out.
I wish I could tell you it was something unique or bizarre.
But it's not. Solve the problems that so many other people are having with the CC app and you'll solve mine.