1 Reply Latest reply on Dec 6, 2015 8:59 PM by Anupriya Khare

    Adobe Store (RU) trouble!!!

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      2015-12-07 08-42-24 Adobe магазин - Список подписки - Google Chrome_1.jpg

      Adobe Store (RU) trouble!!! My subscribtion is expried and I have to change my card information, but I can't do this. This isn't browser trouble (checked on Chrome, Opera (Win) and Safari (Mac, iPad))

        • 1. Re: Adobe Store (RU) trouble!!!
          Anupriya Khare Adobe Employee

          If a payment fails, additional payment attempts are made after the due date. If payment continues to fail for 30 days, your Creative Cloud account becomes inactive and the paid features of your account are deactivated.

          To restart your membership, simply sign in with the same Adobe ID and purchase a new plan.

          Once payment is accepted, you’ll need to sign out of Creative Cloud and sign in again to reset your Creative Cloud license.

          Launch the Creative Cloud desktop app, click the gear icon, and choose Preferences > General > Sign out. In the next screen, sign in again with your Adobe ID and password. For detailed instructions, please see Sign in and sign out to activate Creative Cloud apps.

           

          Regards

          Anupriya Khare