1 Reply Latest reply on Dec 7, 2015 11:24 AM by cselhost

    Check Actiation

    michaelg18915

      I am getting the error message " check activation" I have tried versions 4.0, 3.0,and 2.0.1. Changing editions hasn't helped.

      Any ideas?

        • 1. Re: Check Actiation
          cselhost Level 2

          Hi Michael,

           

          Your authorization file is damaged and it needs to be cleared out.

           

          You need to delete out a few registry keys to clear the activation for ADE. You must have administration authority.


          On Windows it can be found here:
          Open Windows Registry by using the command prompt and typing 'regedit' or by opening the start menu and searching for 'regedit'.

           

          Search for the following folder:
          HKEY_CURRENT_USER\Software\Adobe\Adept\Activation

           

          The 'Activation' folder can be entirely deleted.

           

          On Mac it can be found here:
          In Finder, find the 'Go' option on the menu bar and click 'Go to folder' and type the following in:


          ~/Library/Application Support/Adobe/Digital Editions/

           

          Delete the activation.dat file within the 'Digital Editions' folder.

           

          Restart ADE and it should be deactivated at this point. You should be good to sign back in.