14 Replies Latest reply on Dec 13, 2015 11:11 PM by Nanaky

    I can't open ACSM File because "E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER"..but suggestion doesn't work

    daniels10281860 Level 1

      So I couldn't seem to download ebooks from the library suddenly using ACSM files.  I kept getting the error "E Adapt too short"


      I tried everything but nothing seemed to work.

       

      So I attempted to uninstall and re-install ADE but all I get is "E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER" every time I try to download the ACSM file.

       

      I followed every uninstall tip to a tee but nothing seems to work. In particular, I can't seem to find these:

       

      "5. Remove only the structures that are under the "SOFTWARE"  extensions. This will remove the Adobe ID / License and Activation Key

      6. Clear any outstanding tasks that may be associated to Adobe  Digital Editions downloads

        • C:\data\my digital editions (don't exist in my c:\ drive)
        • C:\my documents\my digital editions (don't exist in my c:\ drive

      7.  Delete any documents within these folders:

        • Restore > Tasks
        • Restore > Failed"

       

      That's my only guess as to why my reinstall attempts aren't working keep getting this error.

       

      Can anyone help me?

       

      I've tried restalling ADE it and then authorizing with Adobe ID but same error occurred.

       

      I also tried to reinstall but  with no authorization and still the same error

       

      None of this makes any sense. ADE has been working fine for months and all of the sudden it craps out on me?

       

      Can someone PLEASE help.