6 Replies Latest reply on Dec 14, 2015 2:02 AM by Mohit Goyal

    GPU acceleration not working in Lightroom CC 2015.3

    kyuhwand24175229

      Can someone help me why Lightroom can't use GPU acceleration? In Preferences > Performance, if I check "Use Graphics Processor", it says "Graphics processor acceleration has been disabled due to errors.". In System Info, it doesn't show the graphic card information:

       

      Lightroom version: CC 2015.3 [ 1052427 ]

      License: Creative Cloud

      Operating system: Mac OS 10

      Version: 10.11 [1]

      Application architecture: x64

      Logical processor count: 8

      Processor speed: 3.5 GHz

      Built-in memory: 16,384.0 MB

      Real memory available to Lightroom: 16,384.0 MB

      Real memory used by Lightroom: 1,368.1 MB (8.3%)

      Virtual memory used by Lightroom: 2,889.8 MB

      Memory cache size: 451.1 MB

      Maximum thread count used by Camera Raw: 8

      Camera Raw SIMD optimization: SSE2,AVX

      Displays: 1) 2560x1600

       

       

      Graphics Processor Info:

      Check OpenGL support: Failed

      Vendor:

      Version:

      Renderer:

      LanguageVersion:

       

      In photoshop, it's working properly so it seems like a trouble in lightroom.

       

      System info from Photoshop:

       

      Adobe Photoshop Version: 2015.1 20151114.r.301 2015/11/14:23:59:59 CL 1053036  x64

      Operating System: Mac OS 10.11.1

      System architecture: Intel CPU Family:6, Model:42, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading

      Physical processor count: 4

      Logical processor count: 8

      Processor speed: 3503 MHz

      Built-in memory: 16384 MB

      Free memory: 9953 MB

      Memory available to Photoshop: 14720 MB

      Memory used by Photoshop: 70 %

      Modifier Palette: Disabled.

      Design Space: Enabled.

      Artboards: Enabled.

      3D Multitone Printing: Disabled.

      Highbeam: Enabled.

      Image tile size: 1024K

      Image cache levels: 4

      Font Preview: Medium

      TextComposer: Latin

      Display: 1

      Main Display

      Display Bounds: top=0, left=0, bottom=1600, right=2560

      OpenGL Drawing: Enabled.

      OpenGL Allow Old GPUs: Not Detected.

      OpenGL Drawing Mode: Advanced

      OpenGL Allow Normal Mode: True.

      OpenGL Allow Advanced Mode: True.

      AIFCoreInitialized=1

      AIFOGLInitialized=1

      OGLContextCreated=1

      NumGLGPUs=1

      NumCLGPUs=1

      glgpu[0].GLVersion="2.1"

      glgpu[0].IsIntegratedGLGPU=0

      glgpu[0].GLMemoryMB=2048

      glgpu[0].GLName="NVIDIA GeForce GTX 960 OpenGL Engine"

      glgpu[0].GLVendor="NVIDIA Corporation"

      glgpu[0].GLVendorID=4318

      glgpu[0].GLRectTextureSize=16384

      glgpu[0].GLRenderer="NVIDIA GeForce GTX 960 OpenGL Engine"

      glgpu[0].GLRendererID=16918374

      glgpu[0].HasGLNPOTSupport=1

      glgpu[0].CanCompileProgramGLSL=1

      glgpu[0].GLFrameBufferOK=1

      glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"

      glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[6553 6]

      glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

      glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]

      glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

      glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

      glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

      glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

      glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

      glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

      glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

      glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

      glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

      clgpu[0].CLPlatformVersion="1.2 (Sep 21 2015 19:24:11)"

      clgpu[0].CLDeviceVersion="1.2 "

      clgpu[0].IsIntegratedCLGPU=0

      clgpu[0].CLMemoryMB=2048

      clgpu[0].CLName="GeForce GTX 960"

      clgpu[0].CLVendor="NVIDIA"

      clgpu[0].CLVendorID=16918272

      clgpu[0].CLDriverVersion="10.7.47 346.03.03f02"

      clgpu[0].CUDASupported=0

      clgpu[0].CLBandwidth=8.20418e+10

      clgpu[0].CLCompute=632.388

      License Type: Subscription

      Serial number: 96040921540346380076

      Feature::photoshop/extended: ON

      Feature::photoshop/standard: ON

      Feature::photoshop/trial: OFF

      Feature::32-Bit Layers: ON

      Feature::CountTool: ON

      Feature::Acrobat3D: ON

      Feature::Measurement: ON

      Feature::MATLAB: ON

      Feature::VanishingPointMeasurement: ON

      Feature::VanishingPoint3DSExport: ON

      Feature::VanishingPointDXFExport: ON

      Feature::Dicom: ON

      Feature::VideoLayers: ON

      Feature::Timeline: ON

      Feature::ExtendedMenuBar: ON

      Feature::3DPrint App: ON

      Feature::ImageStack Creation: ON

      Feature::ImageStack Editing: ON

      Feature::32-Bit Painting: ON

      Feature::ACRFilterAllowed: ON

      Feature::ACRFilterAvailable: ON

      Feature::ExportAssetsQueueFeature: OFF

      Feature::Creative Cloud Staging: OFF

      Feature::3DMultitonePrinting: OFF

      Feature::Artboards: ON

      Feature::Playground: ON

      Feature::Chording Palette: OFF

      Application folder: /Applications/Adobe Photoshop CC 2015/

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

        Startup, 1.14T, 734.2G free

      Required Plug-ins folder: /Applications/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015.app/Contents/Required/Plug-Ins/

      Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2015/Plug-ins/