0 Replies Latest reply on Dec 9, 2015 2:37 AM by dnyaneshlb

    Illustrator 19.2 crash - Image drag drop from HTML5 extension

    dnyaneshlb Level 1

      I am using latest Illustrator version CC2015 (19.2) and mac Yosemite 10.10.3. I am facing illustrator crash issue in drag and drop of an image from html5 extension to document in AI. I tried solutions and workarounds mentioned in forums and websites listed below.

       

      https://forums.adobe.com/thread/1596423

      http://www.tonymacx86.com/general-help/168269-solved-dragging-dropping-systemwide-issues-s trangest-problem-you-will-ever-read.html

      https://discussions.apple.com/thread/7094319?start=0&tstart=0

      https://indesignsecrets.com/indesign-cc-2015-1-released.php

      https://forums.adobe.com/thread/1642716

      https://forums.adobe.com/thread/1218939?tstart=0

      https://www.reddit.com/r/PushBullet/comments/2ozhg4/pushbullet_causes_adobe_cc_apps_to_cra sh/

      https://forums.adobe.com/thread/1475478

      https://blogs.adobe.com/creativecloudenterpriseupdates/category/products/illustrator/

       

      None of the solutions worked in my case.

      However I observed few things,

      1. If I open Illustrator, don’t create new document. Open extension by ‘windows->extensions->my extension’. Now drag image from extension to illustrator, new document is created and image dropped. Everything works fine.

       

      2. If I  try dragging image on already created document it CRASH.

       

      3. Also, if I drag image within the boundaries of extension it works fine. I can drag and drop as many images I want but as soon as I drag image out of boundary of extension, illustrator crashes.


      below is crash Report -

                    

      Process:               Adobe Illustrator [525]

      Path:                  /Applications/Adobe Illustrator CC 2015/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

      Identifier:            com.adobe.illustrator

      Version:               19.2.0 (19.2.0)

      Code Type:             X86-64 (Native)

      Parent Process:        ??? [1]

      Responsible:           Adobe Illustrator [525]

      User ID:               912777648

       

       

      Date/Time:             2015-12-08 20:16:00.130 +0530

      OS Version:            Mac OS X 10.10.3 (14D136)

      Report Version:        11

      Anonymous UUID:        09F4C046-C703-7E70-A765-A01D2F2629A5

       

       

       

       

      Time Awake Since Boot: 570 seconds

       

       

      Crashed Thread:        0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

       

       

      VM Regions Near 0:

      -->

          __TEXT                 0000000100000000-00000001015c0000 [ 21.8M] r-x/rwx SM=COW  /Applications/Adobe Illustrator CC 2015/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   com.apple.CoreFoundation       0x00007fff89c63e3f CFStringGetCharactersPtr + 15

      1   com.adobe.illustrator.plugins.DesignLibrary 0x000000015acb5986 0x15ac45000 + 461190

      2   com.adobe.illustrator.plugins.DesignLibrary 0x000000015ac9c43f 0x15ac45000 + 357439

      3   com.adobe.illustrator.plugins.DesignLibrary 0x000000015aca354b 0x15ac45000 + 386379

      4   com.adobe.illustrator.plugins.DesignLibrary 0x000000015acadc16 0x15ac45000 + 429078

      5   com.adobe.illustrator         0x000000010074a0aa AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 914378

      6   com.adobe.illustrator         0x000000010057fa34 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 5159204

      7   com.adobe.illustrator         0x00000001005799fa boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 5134570

      8   com.adobe.dvaui.framework     0x000000010ae43685 dvaui::datatransfer::OS_DropTargetBase::RouteDrop(dvaui::datatransfer::OS_ReceiveData&, dvacore::geom::PointT<float> const&, dvaui::ui::UI_Node*, int&) + 69

      9   com.adobe.dvaui.framework     0x000000010ae440f9 dvaui::datatransfer::OS_DropTarget::HandlePerformDragEvent(id<NSDraggingInfo>) + 265

      10  com.adobe.dvaui.framework     0x000000010af79933 dvaui::ui::OS_DragDropManager::UI_HandlePlatformPerformDragEvent(id<NSDraggingInfo>) + 35

      11  com.adobe.dvaai.framework     0x000000010a0fa5c9 int dvacore::config::ErrorManager::ExecuteFunction<bool>(boost::function0<bool>*, bool*) + 41

      12  com.adobe.illustrator         0x000000010058c152 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 5210178

      13  com.adobe.dvaui.framework     0x000000010ae41193 bool dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<bool>(boost::f unction0<bool>, bool*) + 99

      14  com.adobe.dvaui.framework     0x000000010ae3ff72 bool dvacore::config::ExecuteTopLevelFunction<bool>(boost::function0<bool>, bool*) + 162

      15  com.adobe.dvaui.framework     0x000000010af8e39a -[DVAMacContainerView performDragOperation:] + 154

      16  com.apple.AppKit               0x00007fff8efdc5ed NSCoreDragReceiveMessageProc + 345

      17  com.apple.HIServices           0x00007fff894e4e62 DoMultipartDropMessage + 327

      18  com.apple.HIServices           0x00007fff894e4b64 DoDropMessage + 41

      19  com.apple.HIServices           0x00007fff894e4b10 SendDropMessage + 43

      20  com.apple.HIServices           0x00007fff894e3889 DragInApplication + 513

      21  com.apple.HIServices           0x00007fff894e269b CoreDragStartDragging + 535

      22  com.apple.AppKit               0x00007fff8efd878e -[NSCoreDragManager _dragUntilMouseUp:accepted:] + 1020

      23  com.apple.AppKit               0x00007fff8efd5477 -[NSCoreDragManager dragImage:fromWindow:at:offset:event:pasteboard:source:slideBack:] + 1540

      24  com.apple.AppKit               0x00007fff8efd4e59 -[NSWindow(NSDrag) dragImage:at:offset:event:pasteboard:source:slideBack:] + 135

      25  com.adobe.PlugPlugOwl         0x000000015e36bcb0 __63-[PlugPlugHtmlIpcServerEndpoint propagateDragEvent:pasteboard:]_block_invoke + 414

      26  com.adobe.PlugPlugOwl         0x000000015e360021 __58-[PlugPlugHtmlIpcServerEndpoint runBlockOnMainQueueAsync:]_block_invoke + 47

      27  libdispatch.dylib             0x00007fff87e72323 _dispatch_call_block_and_release + 12

      28  libdispatch.dylib             0x00007fff87e6dc13 _dispatch_client_callout + 8

      29  libdispatch.dylib             0x00007fff87e79cbf _dispatch_main_queue_callback_4CF + 861

      30  com.apple.CoreFoundation       0x00007fff89d033f9 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9

      31  com.apple.CoreFoundation       0x00007fff89cbe68f __CFRunLoopRun + 2159

      32  com.apple.CoreFoundation       0x00007fff89cbdbd8 CFRunLoopRunSpecific + 296

      33  com.apple.HIToolbox           0x00007fff9361356f RunCurrentEventLoopInMode + 235

      34  com.apple.HIToolbox           0x00007fff936132ea ReceiveNextEventCommon + 431

      35  com.apple.HIToolbox           0x00007fff9361312b _BlockUntilNextEventMatchingListInModeWithFilter + 71

      36  com.apple.AppKit               0x00007fff8edb09bb _DPSNextEvent + 978

      37  com.apple.AppKit               0x00007fff8edaff68 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346

      38  com.apple.AppKit               0x00007fff8eda5bf3 -[NSApplication run] + 594

      39  com.adobe.exo.framework       0x000000010bc7c558 exo::app::OS_AppBase::RunEventLoop() + 56

      40  com.adobe.illustrator         0x0000000100588e55 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 5197125

      41  com.adobe.illustrator         0x0000000100512289 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4710777

      42  com.adobe.illustrator         0x000000010050317d boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4649069

      43  libdyld.dylib                 0x00007fff93c615c9 start + 1