5 Replies Latest reply on Mar 17, 2017 8:54 AM by leet20352433

    Preview files issues.

    A-J.Smith

      Is anyone else having issues with the preview files?

      I'm previewing files to see if they are suitable for my work. However; the image is such poor quality how can I tell? It's not just low-res its unusable and blurry.

       

      Yet when I just right-click and copy the image I get a version I can use.

       

      This seems rather a weird error.

        • 1. Re: Preview files issues.
          Brad Lawryk Adobe Community Professional & MVP

          do you have a specific image you can link to for an example? I personally have not experienced this so I can check that image for you.

          • 2. Re: Preview files issues.
            Sachin Rastogi10 Adobe Employee

            Hi A-J.Smith,

             

            Greetings !!

             

            Have you tried to preview these images on different devices, like laptop, desktop, iPad etc to find any variations.


            Is there a secondary monitor screen connected ?

             

            Any specific format/extension images have this issue ?

             

            Do let us know.

             

            Regards,

            Sachin

            • 3. Re: Preview files issues.
              A-J.Smith Level 1

              I have the issue with any preview file i download. They are all AI/EPS files which I'm using yet when i download them and open in either AI or ID they are tiny tiny image previews. So small that I cannot even expand them to view in a project. One document is only an A4 size and yet I have to copy and paste the image to get a decent view as the preview file just doesn't work. I don't know what is wrong.

              I'm working on my laptop and its only issues with Adobe preview files from Adobe Stock; i really don't get how I'm going to use the preview to see if the files would work before licencing if they just don't work

               

              The preview file is disgraceful.

               

              I would add an example but it doesn't matter what file I pick

              • 4. Re: Preview files issues.
                leet20352433

                I have the same issue, if I download a JPEG preview, it is useable for a working mockup, yet when I download a preview of a vector file the preview file downloads as AdobeStock_82358891_WM.ai, yet when I place or open this in Indesign or Illustrator it is tiny, and then when it is scaled it is unusable on a mockup design.

                 

                It does not matter what vector / illustration file I download, all the previews are tiny, yet a JPEG file is fine.

                • 5. Re: Preview files issues.
                  leet20352433 Level 1

                  I have exactly the same issue, any AI / EPS file the preview is totally unusable for a client proof. Why has Adobe not addressed this, there are many other forum posts complaining about this issue.

                   

                  PLEASE ADOBE SORT THIS OUT!