6 Replies Latest reply on Feb 16, 2009 2:19 AM by Peter Grainge

    Printing imported screen shots

      I imported some Word documents into RH 7 which included some general .jpg images and a screen shot taken in Snag It. When printed output was created (doc & pdf formats), both the images and the screen capture were a little distorted and did not print out as clearly as in the original Word document. When I used the RH Screen Capture utility to capture the images and the screen shot, there was no distortion when printed. Is there a setting that can be configured to prevent this distortion or idoes RH not play nice when converting other file types?


        • 1. Re: Printing imported screen shots
          RoboColum(n) Level 5
          Hi Ameta17 and welcome to the RH community.

          I am not a SnagIt user so can't comment about it's specific use, but there are users on these forums that can help. I am more interested in what you don't say. Does the same distortion happen inside the topics when viewed in the WYSIWYG? I would suspect that the problem is related to the original data capture and the way it has been added to the imported Word document. Can you provide us with a little more information about the process that is used?
          • 2. Re: Printing imported screen shots
            Ameta17 Level 1
            The distortion was slightly visible in the JPG images in the WYSIWYG but the SnagIt images looked fine. Both types were present in the Word doc prior to importing and have always printed out fine in Word. The images were not added after the import.

            I know the original screen capture is fine. When I captured the same screen in RoboScreenCapture, inserted it into my Word document before importing - it printed out without any distortion. SnagIt saves as a .png whereas the RH version saved it as a .gif. I did resolve the JPG issue by saving those as GIFs. That's why I thought maybe RH has a problem converting from one format to the other.

            Hope that helps you more!
            • 3. Re: Printing imported screen shots
              RoboColum(n) Level 5
              I am not an expert in how the different image formats are rendered but I've never had a problem with images of different formats being distorted in RH unless they have been resized in some way. Could this be the cause?
              • 4. Re: Printing imported screen shots
                Ameta17 Level 1
                No, no resizing was done.
                • 5. Re: Printing imported screen shots
                  RoboColum(n) Level 5
                  As I've said, I am noo expert on image formats so I will let someone else come in here. I have never had any problem with distorted images in RH provided they have not be resized after they have been added to a topic. It may be a case of experimentation to get the right combination.
                  • 6. Re: Printing imported screen shots
                    Peter Grainge Adobe Community Professional
                    I have just been doing some testing with SnagIt and in both online help and printed output, the images captured with SnagIt were as clear as the ones I had previously captured with RoboScreenCapture.