1 Reply Latest reply on Dec 10, 2015 1:27 PM by A.T. Romano

    error saying that the following files already exist

    jayy61463881

      While trying to import video, I get an error saying that the following files already exist. I've deleted all the files on every part of my computer but it still isn't working. Please help!

        • 1. Re: error saying that the following files already exist
          A.T. Romano Level 7

          jayy

           

          What version of Premiere Elements, what computer operating system?

           

          When you go to import media, what are you using for the Add Media (versions 11 through 14) or Get Media (version 10 or earlier).

           

          Can we assume that you are importing into the Premiere Elements Editor and not the Elements Organizer?

           

          Several possibilities, but information requested is needed to target your question.

           

          Any questions or need clarification, please do not hesitate to ask. The answers will be in the details.

           

          Thank you.

           

          ATR