Delete the BadDrivers.txt file.
First make sure that you are working with Folder Option Show Hidden Files, Folders, and Drives enable.
The BadDrivers.txt file can be found in 14 Windows 7 64 bit....
Same BadDrivers.txt file as for 13/13.1 and 12/12.1.
There will be a 14.0 Folder in the Premiere Elements Folder in the route given.
The BadDrivers.txt file is not in that 14.0 Folder, it is the file in the Premiere Elements Folder.
Any questions, please ask.
I did not see the prior post before I posted.
For Premiere Elements 14, any information that puts the BadDrivers.txt file in the 14.0 Folder in the path given is incorrectly given to you in post 1.
As I have correctly pointed out, for Premiere Elements 14,
Local Disc C
in the Premiere Elements Folder is a 14.0 Folder. The BadDrivers.txt file is a file in the Premiere Elements Folder, not a file in the 14.0 Folder which is also in the Premiere Elements Folder.
Please let us know if you found the file and if deleting it took care of the display error(s).
Add On...Of note, according to Device Manager/Display Adapters/, how many video cards/graphics cards does your computer use - one or two - and what are they?
Please consider your choice to include the following in your suggestion
since Premiere Elements version is not specified and the link is not applicable to Premiere Elements 14, the
version involved in this thread, as well as 12/12.1 or 13/13.1.
In your other reference, GautaBahl (Adobe Staff) does point to the right location for BadDrivers.txt file which applies to 12/12.1, 13/13.1, and 14.
For more details, please refer to ATR Premiere Elements Troubleshooting: PE: BadDrivers.Txt File Locations
Thanks for the reply. It does. That is why I was being so "determined" about the description of the location for the file. Classically the reports are "cannot find". That is why I wrote the blog post to re-enforce the location information.
You have Premiere Elements 14 on Windows 7 Professional SP1 64 bit. If so, I do also.
Regarding the first detail of enabled Folder Option Show Hidden Files, Folders, and Drive.... Are you confirming that you
1. Start Button
2. Search Field - type in Folder Option and found Folder Option at top of that left column
3. Clicked on the Folder Options link to bring up the Folder Options Dialog.
4. Folder Option Dialog, View Tab, scrolled down and found and selected Show Hidden Files, Folders, and Drives.
Then on the BadDrivers.txt side of things....
Local Disk C
and in the Premiere Elements Folder is the BadDrivers.txt file that you delete.
A common detour is to select Program Files instead of Program Data. Are you confirming that the beginning of the path that you used is Program Data?
Please consider. This may or may not resolve you problem. But it comes with a high probability for success in resolving this type of issue where you get that display error and have the latest driver version for your video card/graphics card.
What was your finding regarding how many video cards/graphic cards you computer uses? That may be the alternative troubleshooting path to next explore. But, you should have the BadDrivers.txt file one way or the other.
Thanks for exploring the suggestions.
Add On...what specific video card/graphics card (or cards) does your computer use?