after researching the different programs I was really un clear on what to purchase, I wanted the industry used photoshop and premiere. I purchased elements (premiere and photoshop) because i was confused from all the different programs on the adobe website. It was not useful information for someone who knows nothing about the products. Is there anyway i can upgrade to premiere pro and pay the difference?
Can we assumed that you just purchased Photoshop Elements 14 and Premiere Elements 14?
If you purchased them from Adobe as download within the last 14 days, you can contact Adobe via its online Adobe Chat to request a return/refund, using the link already provided Return, cancel, or exchange an Adobe order
If you purchased elsewhere you are governed by the return/refund policy of the seller. And, it is the seller that you need to contact about any return/refund/exchange.
Just wanted to alert you to these circumstances before contacting Adobe.
Any questions, please do not hesitate to ask. We are not Adobe here. Rather essentially user to user forum.