I enrolled for a subscription but I have not been able to convert my pdf to Word

[Guest]

I enrolled for a subscription but I have not been able to convert my pdf to Word

[AadeshSingh · Accepted solution]

Hi elizabethc86184573,

Try to use the service online https://cloud.acrobat.com/exportpdf, make sure you are logged in using the Adobe ID under which you have the subscription.

Regards,
Aadesh

[Ralph151951]

Hi

I recently subscribed for PDF to other formats product and did convert a file to Word from PDF shortly after. But, I've tried again today with another PDF file and it hasn't worked - saying 'an error occurred while trying to access the service'.

Can you help please ?

Ralph

[Adorobat]

Hi Ralph,

Could you please try accessing the service using this link: https://cloud.acrobat.com/exportpdf ?

Let me know how it goes.

Thank You,

Shivam

[Ralph151951]

Thanks Shivam - that link has worked to convert my file now. Shall I use this link to convert files for future ?

Many thanks again.

Regards,

Ralph

[Adorobat]

You're Welcome, Ralph.

It might be a temporary technical issue due to which you were getting the error message.

You can use the link to convert your files as well as Acrobat Reader's Export PDF option, assuming this is where you got this error message.

Let me know if you have any other questions.

-Shivam