2 Replies Latest reply on Dec 14, 2015 9:10 AM by douglasw12835965

    Lightroom CC does not play video files.


      I have the latest update of LR CC running on an up-to-date iMac with 16GB of RAM.


      I have a well established catalog with new and older videos installed. Most are MOV files. When I select one, in the Loup view, a preview image appears and the Play button. when I click Play I get a pause button and no change in the preview image. No change in the position indicator, nor the seconds played information.


      When I try to change to another video, the preview image does not change, and stays with the original video.


      Any suggestions?  the photo handling looks fine.