1 Reply Latest reply on Dec 14, 2015 8:16 AM by Todd_Kopriva

    I can't launch After Effects due to crashlog (?)

    neginr67709573

      Hello peopleeee! I'm trying the free trial of Adobe After Effects and planning to buy it. But I haven't been able to open the app because whenever I try to open it, a weird box aappears on my desktop that says:

       

       

      After Effects Alert

      Last log message was: <140735193441024> <GPUManager> <2> Sniffer Result Code: 7

      .

       

      Generating crash log, which may take a few minutes.

       

       

      I've been reading about this bug but not been able to fix this. Can anyone, from the support, an expert about Mac or Adobe help me? I would appreciate it so much!

       

      I'm currently using my Macbook Air with the version 10.10.

      Updated to: OS X Yosesmite

      Graphics: Intel HD Graphics 5000 1536 MB


      Thanks in advance! I'm glad to help or give more information if you need that for helping me etc.


      PS. I've been trying to launch it via Creative Cloud AND Finder...