3 Replies Latest reply on Dec 18, 2015 11:55 AM by Szalam

    AE 13.6 crashing with established project...

    JettJergens Level 1

      Hey all,

       

      I'm working on a very important legacy project, and for some reason tonight, AE seems to crash every time I try to go from one composition to another. The act of clicking on a tab for another composition generates an AFTER EFFECTS ALERT.

       

      I've tried to revert to older versions of the project (one which worked earlier today). I've tried to work with the receovery versions saved by After Effects upon crash... I read in another thread about deleting the preferences in the library, restarting, emptying trash, restarting.

       

      I have another AE project which I opened and seemed to work fine. But this project is highly important and is becoming unusable. Any guidance would be appreciated.

       

      The alert reads:

      Last log message was: <140735302058752>

      <BEE_WorkQueue> <5>

      BEE_WorkQueue_PreCloseProject end

      .

       

      Here's what the crash report says:

      Process:               After Effects [599]

      Path:                  /Applications/Adobe After Effects CC 2015/Adobe After Effects CC 2015.app/Contents/MacOS/After Effects

      Identifier:            com.adobe.AfterEffects

      Version:               13.6 (13.6)

      Code Type:             X86-64 (Native)

      Parent Process:        ??? [1]

      Responsible:           After Effects [599]

      User ID:               502

       

       

      Date/Time:             2015-12-13 23:37:37.799 -0800

      OS Version:            Mac OS X 10.10.5 (14F27)

      Report Version:        11

      Anonymous UUID:        C8909585-8098-F463-7242-715B7928C1E2

       

       

       

       

      Time Awake Since Boot: 250 seconds

       

       

      Crashed Thread:        0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000058

       

       

      VM Regions Near 0x58:

      -->

          __TEXT                 0000000106c87000-0000000106c8f000 [   32K] r-x/rwx SM=COW  /Applications/Adobe After Effects CC 2015/Adobe After Effects CC 2015.app/Contents/MacOS/After Effects

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   com.adobe.AfterEffectsLib.framework 0x0000000107677ac0 CTLLayer::InvalWaveFormTopic(bool) + 16

      1   com.adobe.dvacore.framework   0x000000010a8ffeb0 dvacore::threads::(anonymous namespace)::FunctionQueue::FlushFromExecutorThread(bool) + 128

      2   com.adobe.dvacore.framework   0x000000010a9008d4 dvacore::threads::(anonymous namespace)::RunLoopAdaptor::Execute(__CFRunLoopTimer*, void*) + 36

      3   com.apple.CoreFoundation       0x00007fff8d3cc2e4 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20

      4   com.apple.CoreFoundation       0x00007fff8d3cbf73 __CFRunLoopDoTimer + 1059

      5   com.apple.CoreFoundation       0x00007fff8d43f53d __CFRunLoopDoTimers + 301

      6   com.apple.CoreFoundation       0x00007fff8d387608 __CFRunLoopRun + 2024

      7   com.apple.CoreFoundation       0x00007fff8d386bd8 CFRunLoopRunSpecific + 296

      8   com.apple.HIToolbox           0x00007fff90da556f RunCurrentEventLoopInMode + 235

      9   com.apple.HIToolbox           0x00007fff90da51ee ReceiveNextEventCommon + 179

      10  com.apple.HIToolbox           0x00007fff90da512b _BlockUntilNextEventMatchingListInModeWithFilter + 71

      11  com.apple.AppKit               0x00007fff95f8b8ab _DPSNextEvent + 978

      12  com.apple.AppKit               0x00007fff95f8ae58 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346

      13  com.apple.AppKit               0x00007fff95f80af3 -[NSApplication run] + 594

      14  com.adobe.AfterEffectsLib.framework 0x0000000107001481 CApplication::Run() + 65

      15  com.adobe.AfterEffectsLib.framework 0x0000000106f6bff4 MainMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, int, int) + 1124

      16  com.adobe.AfterEffectsLib.framework 0x0000000106f6bb5b EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 59

      17  com.adobe.AfterEffects         0x0000000106c8acc2 main + 1826

      18  com.adobe.AfterEffects         0x0000000106c8a594 start + 52

       

       

      Thread 1:: Dispatch queue: com.apple.libdispatch-manager

      0   libsystem_kernel.dylib         0x00007fff95627232 kevent64 + 10

      1   libdispatch.dylib             0x00007fff97155a6a _dispatch_mgr_thread + 52

       

       

      Thread 2:

      0   libsystem_kernel.dylib         0x00007fff95626136 __psynch_cvwait + 10

      1   com.apple.CoreServices.CarbonCore 0x00007fff93b3da77 TSWaitOnCondition + 108

      2   com.apple.CoreServices.CarbonCore 0x00007fff93b3dc76 TSWaitOnConditionTimedRelative + 171

      3   com.apple.CoreServices.CarbonCore 0x00007fff93b13d6b MPWaitOnQueue + 192

      4   com.adobe.dvacore.framework   0x000000010a911a38 dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 152

      5   com.adobe.dvacore.framework   0x000000010a90ed98 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 152

      6   com.adobe.dvacore.framework   0x000000010a90b78a dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 202

      7   com.adobe.boost_threads.framework 0x0000000110314ee5 boost::(anonymous namespace)::thread_proxy(void*) + 133

      8   libsystem_pthread.dylib       0x00007fff93ee005a _pthread_body + 131

      9   libsystem_pthread.dylib       0x00007fff93edffd7 _pthread_start + 176

      10  libsystem_pthread.dylib       0x00007fff93edd3ed thread_start + 13

       

       

      Thread 3:

      0   libsystem_kernel.dylib         0x00007fff9562721a kevent + 10

      1   com.adobe.dvatransport.framework 0x000000011004db6c boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock<boost:: asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 284

      2   com.adobe.dvatransport.framework 0x000000011004d6d8 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 568

      3   com.adobe.dvatransport.framework 0x000000011003c1b2 SkyConnectionEnv::MainLoop() + 162

      4   com.adobe.dvatransport.framework 0x000000011003bb49 SkyConnectionEnv::StaticThreadFunc(SkyConnectionEnv*) + 9

      5   com.adobe.boost_threads.framework 0x0000000110314ee5 boost::(anonymous namespace)::thread_proxy(void*) + 133

      6   libsystem_pthread.dylib       0x00007fff93ee005a _pthread_body + 131

      7   libsystem_pthread.dylib       0x00007fff93edffd7 _pthread_start + 176

      8   libsystem_pthread.dylib       0x00007fff93edd3ed thread_start + 13

       

       

      Thread 4:

      0   libsystem_kernel.dylib         0x00007fff95626136 __psynch_cvwait + 10

      1   com.adobe.dvatransport.framework 0x000000011004dc0b boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock<boost:: asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 443

      2   com.adobe.dvatransport.framework 0x000000011004d6d8 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 568

      3   com.adobe.dvatransport.framework 0x000000011004d47a boost::asio::detail::posix_thread::func<boost::asio::detail::resolver_service_base::work_ io_service_runner>::run() + 42

      4   com.adobe.dvatransport.framework 0x000000011004e6e3 boost_asio_detail_posix_thread_function + 19

      5   libsystem_pthread.dylib       0x00007fff93ee005a _pthread_body + 131

      6   libsystem_pthread.dylib       0x00007fff93edffd7 _pthread_start + 176

      7   libsystem_pthread.dylib       0x00007fff93edd3ed thread_start + 13

       

       

      Thread 5:

      0   libsystem_kernel.dylib         0x00007fff95626136 __psynch_cvwait + 10

      1   com.apple.CoreServices.CarbonCore 0x00007fff93b3da77 TSWaitOnCondition + 108

      2   com.apple.CoreServices.CarbonCore 0x00007fff93b3dc76 TSWaitOnConditionTimedRelative + 171

      3   com.apple.CoreServices.CarbonCore 0x00007fff93b13d6b MPWaitOnQueue + 192

      4   com.adobe.dvacore.framework   0x000000010a911a38 dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 152

      5   com.adobe.dvacore.framework   0x000000010a90ed98 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 152

      6   com.adobe.dvacore.framework   0x000000010a90b78a dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 202

      7   com.adobe.boost_threads.framework 0x0000000110314ee5 boost::(anonymous namespace)::thread_proxy(void*) + 133

      8   libsystem_pthread.dylib       0x00007fff93ee005a _pthread_body + 131

      9   libsystem_pthread.dylib       0x00007fff93edffd7 _pthread_start + 176

      10  libsystem_pthread.dylib       0x00007fff93edd3ed thread_start + 13

       

       

      Thread 6:

      0   libsystem_kernel.dylib         0x00007fff95626136 __psynch_cvwait + 10

      1   com.apple.CoreServices.CarbonCore 0x00007fff93b3da77 TSWaitOnCondition + 108

      2   com.apple.CoreServices.CarbonCore 0x00007fff93b3dc76 TSWaitOnConditionTimedRelative + 171

      3   com.apple.CoreServices.CarbonCore 0x00007fff93b13d6b MPWaitOnQueue + 192

      4   com.adobe.dvacore.framework   0x000000010a911a38 dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 152

      5   com.adobe.dvacore.framework   0x000000010a90ed98 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 152

      6   com.adobe.dvacore.framework   0x000000010a90b78a dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 202

      7   com.adobe.boost_threads.framework 0x0000000110314ee5 boost::(anonymous namespace)::thread_proxy(void*) + 133

      8   libsystem_pthread.dylib       0x00007fff93ee005a _pthread_body + 131

      9   libsystem_pthread.dylib       0x00007fff93edffd7 _pthread_start + 176

      10  libsystem_pthread.dylib       0x00007fff93edd3ed thread_start + 13

       

       

      Thread 7:: com.apple.audio.IOThread.client

      0   libsystem_kernel.dylib         0x00007fff956214de mach_msg_trap + 10

      1   libsystem_kernel.dylib         0x00007fff9562064f mach_msg + 55

      2   com.apple.audio.CoreAudio     0x00007fff941de57e HALB_MachPort::SendMessageWithReply(unsigned int, unsigned int, unsigned int, unsigned int, mach_msg_header_t*, bool, unsigned int) + 98

      3   com.apple.audio.CoreAudio     0x00007fff941de50c HALB_MachPort::SendSimpleMessageWithSimpleReply(unsigned int, unsigned int, int, int&, bool, unsigned int) + 42

      4   com.apple.audio.CoreAudio     0x00007fff941dcaa9 HALC_ProxyIOContext::IOWorkLoop() + 965

      5   com.apple.audio.CoreAudio     0x00007fff941dc612 HALC_ProxyIOContext::IOThreadEntry(void*) + 88

      6   com.apple.audio.CoreAudio     0x00007fff941dc4e3 HALB_IOThread::Entry(void*) + 157

      7   libsystem_pthread.dylib       0x00007fff93ee005a _pthread_body + 131

      8   libsystem_pthread.dylib       0x00007fff93edffd7 _pthread_start + 176

      9   libsystem_pthread.dylib       0x00007fff93edd3ed thread_start + 13

       

       

      REGION TYPE                      VIRTUAL

      ===========                      =======

      ATS (font support)                 32.0M

      ATS (font support) (reserved)         4K        reserved VM address space (unallocated)

      Activity Tracing                   2048K

      CG backing stores                  9408K

      CG image                            164K

      CG raster data                       32K

      CG shared images                    368K

      CoreAnimation                        72K

      CoreGraphics                          4K

      CoreImage                             8K

      CoreUI image data                   112K

      Foundation                            4K

      IOKit                              6436K

      Image IO                           2292K

      Kernel Alloc Once                     8K

      MALLOC                              4.8G

      MALLOC (admin)                       32K

      Memory Tag 242                       12K

      Memory Tag 249                      192K

      Memory Tag 251                        8K

      OpenCL                               32K

      OpenGL GLSL                         512K

      STACK GUARD                        56.1M

      Stack                              46.3M

      Stack (reserved)                    520K        reserved VM address space (unallocated)

      VM_ALLOCATE                        58.7M

      VM_ALLOCATE (reserved)               36K        reserved VM address space (unallocated)

      __DATA                             55.6M

      __GLSLBUILTINS                     2588K

      __IMAGE                             528K

      __LINKEDIT                        201.1M

      __NV_CUDA                          5876K

      __TEXT                            576.2M

      __UNICODE                           552K

      mapped file                       217.7M

      shared memory                        68K

      ===========                      =======

      TOTAL                               6.0G

      TOTAL, minus reserved VM space      6.0G

       

       

       

      Model: MacPro6,1, BootROM MP61.0116.B15, 12 processors, 12-Core Intel Xeon E5, 2.7 GHz, 32 GB, SMC 2.20f18

      Graphics: AMD FirePro D500, AMD FirePro D500, PCIe, 3072 MB

      Graphics: AMD FirePro D500, AMD FirePro D500, PCIe, 3072 MB

      Memory Module: DIMM1, 8 GB, DDR3 ECC, 1866 MHz, 0x80AD, 0x484D54343147553741465238432D52442020

      Memory Module: DIMM2, 8 GB, DDR3 ECC, 1866 MHz, 0x80AD, 0x484D54343147553741465238432D52442020

      Memory Module: DIMM3, 8 GB, DDR3 ECC, 1866 MHz, 0x80AD, 0x484D54343147553741465238432D52442020

      Memory Module: DIMM4, 8 GB, DDR3 ECC, 1866 MHz, 0x80AD, 0x484D54343147553741465238432D52442020

      AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x135), Broadcom BCM43xx 1.0 (7.15.166.24.3)

      Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports

      PCI Card: AMD FirePro D500, Display Controller, Slot-1

      PCI Card: AMD FirePro D500, Display Controller, Slot-2

      PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@79,0,0

      PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@158,0,0

      Serial ATA Device: APPLE SSD SM0256F, 251 GB

      Serial ATA Device: ST4000DM000-1F2168, 4 TB

      Serial ATA Device: ST3000DM001-1CH166, 3 TB

      USB Device: Hub

      USB Device: BRCM20702 Hub

      USB Device: Bluetooth USB Host Controller

      USB Device: Keyboard Hub

      USB Device: Apple Keyboard

      USB Device: USB Receiver

      Thunderbolt Bus: Mac Pro, Apple Inc., 19.2

      Thunderbolt Device: GoFlex Desk Adapter Thunderbolt, Seagate, 3, 26.0

      Thunderbolt Bus: Mac Pro, Apple Inc., 19.2

      Thunderbolt Device: GoFlex Desk Adapter Thunderbolt, Seagate, 3, 26.0

      Thunderbolt Bus: Mac Pro, Apple Inc., 19.2

        • 1. Re: AE 13.6 crashing with established project...
          Szalam Adobe Community Professional & MVP

          Are you saying you can't open that project in CC 2014?

          What about any auto-saves or prior versions of the project file?

          What plugins are being used? I know someone who had a similar issue solved it by updating to the latest Red Giant Universe (due to an issue with unMult).

          • 2. Re: AE 13.6 crashing with established project...
            JettJergens Level 1

            Hey Szalam,

             

            Thanks for the reply. I'm using CC 2015. I was able to open it, but once I began trying to close open compositions, it would give this error.  I tried the auto-saves as well, and they demonstrated similar problems. The only plug-in is Red Giant's Primatte Keyer.

             

            I did not update the Primatte, but I eventually got it working. What I did was open up the project, but not attempt to close down any compositions. I made some changes to a composition, just to see how it would react. It didn't crash. I was eventually able to make changes, save a new version, then close down the offending compositions without crashing. Still don't understand why it cleared up (or pedictably crashed in the first place) but it's since resolved itself.

             

            C

            • 3. Re: AE 13.6 crashing with established project...
              Szalam Adobe Community Professional & MVP

              I'm glad you got it sorted!