3 Replies Latest reply on Aug 21, 2018 10:15 AM by dan56

    ALT Key freeze problem, still not answered after 3 YEARS

    jamaicak21024237 Level 1

      There are references on the boards for this problem dating back to 2012, but none of them are answered. None have a solution.

       

      Problem:

      When using Captivate 9 to create a video of Photoshop CS6, when I press ALT in PS, (to color pick, the default hotkey everyone uses), the cursor freezes for a full minute.

       

      Why is there a problem at all when these two software products are Adobe Products? Aren't they made to work together?

       

      Question:

      How to stop the ALT key from freezing in PS while using Captivate.

       

      Please help!

        • 1. Re: ALT Key freeze problem, still not answered after 3 YEARS
          Captiv8r Adobe Community Professional & MVP

          Hi there

           

          WRT the question:

          Why is there a problem at all when these two software products are Adobe Products? Aren't they made to work together?

           

          To my knowledge there has been no specific effort to make Captivate "work with" Photoshop other than to hand editing capabilities off to it as well as ability to import PhotoShop files into Captivate. Recording PhotoShop is an entirely different animal.

           

          Keep in mind that Adobe aquired Captivate from macromedia. While Adobe certainly now maintains the code base, it was never an Adobe product from the onset. It has changed hands a few times.

           

          Sorry, but I have no clue what to advise on the freezing issue. Sounds like a PhotoShop issue to me.

           

          Cheers... Rick

          • 2. Re: ALT Key freeze problem, still not answered after 3 YEARS
            jlk288

            It's not a photoshop issue, I'm here because I'm having the same problems (in 2018) using captivate with Adobe Illustrator. Trying to make a demo video, press alt to symmetrically scale an artboard in Illustrator, and the whole thing freezes for about 10 seconds. I tested this with and without captivate recording a video demo, it only happens when captivate is recording.

            • 3. Re: ALT Key freeze problem, still not answered after 3 YEARS
              dan56 Level 2

              Unless you need some particular functionality in Captivate, why not use some other screen-capture software that won't interfere? Something like screencast-o-matic (terrible name, but it's free and it works!). Sorry to the Captivate crowd for making such a suggestion, but it could save a headache or two.