6 Replies Latest reply on Dec 18, 2015 11:20 AM by MeredithY

    I have been working with a user who can not launch Character Animator.


      The error they see is "licensing has failed because an active copy of AE can not be found." AE can launch just fine. I have signed in and out of the copy of AE. I have removed all products using the adobe cleaner tool and then put them back same issue. Do you have any ideas?