6 Replies Latest reply on Dec 18, 2015 11:20 AM by MeredithY

    I have been working with a user who can not launch Character Animator.

    robbjack55

      The error they see is "licensing has failed because an active copy of AE can not be found." AE can launch just fine. I have signed in and out of the copy of AE. I have removed all products using the adobe cleaner tool and then put them back same issue. Do you have any ideas?