1 Reply Latest reply on Dec 16, 2015 9:37 AM by Sheena Kaul

    Keyboard stops working in InDesign CS6 (CC Edition)

    Philipp Haunstetter

      Dear lovely Adobe users & experts,

       

      we have an annoying problem with InDesign CS6.

       

      Randomly the keyboard isn't recorgnized by InDesign: Some users can't use shortcuts to change the tools, type text or copy elements.

       

      - After restarting InDesign its working again but some minutes/hours/days later the same problem returns.

      - After deleting preferences its working again but some minutes/hours/days later the same problem returns.

      - After re-installing InDesign its working again but some hours/days later the same problem returns.

       

      Does anyone have an idea what we can try? Actually we can't start using ID CC 2015 . . . and have to handle the problem!

       

      OS used: Mac OS X 10.10. an all systems

      Version ID: CS6 Build 8.0. & 8.0.2.

      Keyboard: Apple Keyboard

       

      Best regards

      Philipp Haunstetter