I will work on a file in InDesign, only to come back later and find out it corrupted. InDesign will crash upon opening. The files are on the network, but we will put them locally on the desktop and work from there, but it still corrupts. Could it be something like fonts?
What's more frustrating is that this is a new laptop, right out of the box. This was happening on older laptops as well. The new laptop is a 64-bit Windows 7 while the older ones were 32-bit. The first few days were completely fine, and then all of a sudden the bottom just dropped out.
We use Creative Cloud for all of the Adobe software, and the InDesign version is 2015.2, or 22.214.171.124.
Below is an error message from Event Viewer, and the image is one of the error pop ups we get.
Let me know if anything else is needed. Thanks.
Faulting application name: InDesign.exe, version: 126.96.36.199, time stamp: 0x564f64a8
Faulting module name: DOCUMENT FRAMEWORK.RPLN, version: 188.8.131.52, time stamp: 0x564f665d
Exception code: 0xc0000005
Fault offset: 0x000000000002bbee
Faulting process id: 0x3570
Faulting application start time: 0x01d13750631c708b
Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2015\InDesign.exe
Faulting module path: C:\Program Files\Adobe\Adobe InDesign CC 2015\Required\DOCUMENT FRAMEWORK.RPLN
Report Id: a5109770-a343-11e5-a039-4c3488d9de23
Randomness makes it hard to diagnose, of course, but I think you may have a conflict with your security software, font manager (if you have one) or some other background program. About the only way I know to find such conflicts is to run MSconfig and turn stuff off to test.
Please email your InDesign file to firstname.lastname@example.org and I will take a look at the document.
If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and send us the document link.