2 Replies Latest reply on Mar 16, 2016 8:55 AM by sanyamt

    InDesign files randomly corrupt, crash when opening InDesign

    micheller22542988

      I will work on a file in InDesign, only to come back later and find out it corrupted. InDesign will crash upon opening. The files are on the network, but we will put them locally on the desktop and work from there, but it still corrupts. Could it be something like fonts?

       

      What's more frustrating is that this is a new laptop, right out of the box. This was happening on older laptops as well. The new laptop is a 64-bit Windows 7 while the older ones were 32-bit. The first few days were completely fine, and then all of a sudden the bottom just dropped out.

       

      We use Creative Cloud for all of the Adobe software, and the InDesign version is 2015.2, or 11.2.0.100.

       

      Below is an error message from Event Viewer, and the image is one of the error pop ups we get.

       

      Let me know if anything else is needed. Thanks.

       

      Faulting application name: InDesign.exe, version: 11.2.0.100, time stamp: 0x564f64a8

      Faulting module name: DOCUMENT FRAMEWORK.RPLN, version: 11.2.0.100, time stamp: 0x564f665d

      Exception code: 0xc0000005

      Fault offset: 0x000000000002bbee

      Faulting process id: 0x3570

      Faulting application start time: 0x01d13750631c708b

      Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2015\InDesign.exe

      Faulting module path: C:\Program Files\Adobe\Adobe InDesign CC 2015\Required\DOCUMENT FRAMEWORK.RPLN

      Report Id: a5109770-a343-11e5-a039-4c3488d9de23