I have checked your account and I see that you have the Stock+Cc membership and you can definitely download the image from Royalty free images, photos, and graphics | Adobe Stock
Please try to Sign out from the CC and then sign back in.
1 person found this helpful
It appears that your December allocation has not been applied to your account. I have added the 10 imaged + 4 for the images you were charged for.
Sorry for the inconvenience caused.
I think the same thing has happened to my account. My credit card was charged for the month of December for Adobe CC + Stock, yet I do not have any credits towards images. Where and how can I fix this?
Thank you kindly,
I've added the credits to your account - 10 for December + 5 for the images purchased from 4th December.