First the just in case news....if you purchase from Adobe direct as download, you can request return/refund within 14 days of purchase.
I am not sure of the logistics of this for a purchased bundle where you are returning only one of the programs in the bundle. There are pricing questions there that only Adobe can handle. Please use the following if applicable
If you purchased from other than Adobe direct, then you are governed by the seller and its return/refund policy and pricing.
Now let us see if we can get your Premiere Elements 14 on Windows 10 (assumed 64 bit) working for you.
You may have already gone through the following drill, but just in case...
1. Does the problem exist with and without the antivirus and firewalls disabled?
2. Do you have QuickTime 7.7.6 installed on your Windows 10? If not, please use the following link to do that
3. Are you running the programs as administrator (from a user account with administrative privileges)? In addition, please right click the desktop icon for Premiere Elements 14, select and apply Run As Administrator.
4. What is your video card/graphics card and is its driver version up to date according to the web site of the manufacturer of the card?
Check with Device Manager/Display Adapters in order to confirm that your computer uses 1 and not 2 cards.
5. In the following, go to the section on hosts file and determine if that applies to you.
6. Are you running the program with or with an Internet connection?
Let us start here and then decide what next based on the details in your reply.
Any questions or need clarification on any of the above, please do not hesitate to ask.
I have the same problem with premiere elements 12, photoshop is running well.
No message if I try to start from the desktop icon. However if I start trom the command line
C:\Program Files\Adobe\Adobe Premiere Elements 12>"Adobe Premiere Elements.exe"
I get some splash screen and then I am informed about a crash -- following with the visual studio debugger I get the message:
"Unhandled exception at 0x00000000009E4EBB (dvacore.dll) in Adobe Premiere Elements.exe: 0xC00000FD: Stack overflow (parameters: 0x0000000000000001, 0x000000001D7D3FB0)."
I can decide to continue at this point instead of breaking program execution. If I continue the program seems to run fine. But no extensive tests were done.
Please adobe check if an update of dvacore.dll is required and provide an update for premiere elements 12.
My system is running Windows 10 with an Nvidia Driver 375.70.
Note that a number of people are having problems with the latest nVidia drivers "breaking" their programs, including Premiere Elements.
Some people have resolved the problem by rolling back to driver 368.22.
reverting to an old driver is not a viable option. experts from nvidia and adobe should get in contact to find out on which side the bug is and it.
These programs all worked until the late October drivers were released, and they work fine on computers that do not have nVidia graphics hardware. Also, a number of tech web sites are reporting that programs on computers that are using current nVidia hardware are breaking.
So based on that, it's kind of obvious who needs to do the fixing.