5 Replies Latest reply on Nov 5, 2016 6:36 AM by Steve Grisetti

    Premiere Elements 14 will not launch from Desktop Icon or Welcome Screen

    sg83495078

      Downloaded Photoshop Elements 14 & Premiere Elements 14.   Installed with no error messages - Photoshop Editor and Organizer runs fine - Premiere will not launch.   Have uninstalled all previous versions, uploaded 4 times and uninstalled x 3.   Tech support has been no help - with two chat sessions lasting close to two hours total.    Running Windows 10.    Can anyone help - if not how do I request a refund for Premiere - like to keep Photoshop Elements which seems to run fine.