3 Replies Latest reply on Dec 17, 2015 7:55 AM by m_vargas

    Flash Player Silent auto update not working anymore

    berndb96616265

      Since the update to Version 20 the update is not working anymore. Has anyone had the same problems and was able to solve them?

      Some information on my setup:
      I had previously installed Flash player version 16.0.0.296, both ActiveX and Plugin version (installed through the .msi files, deployed via Active Directory/GPO - no further configuration, just plain original .msi files).
      we use the Auto Update functionality as described here:
      The file "mms.cfg" under C:\WINDOWS\SYSWOW64\Macromed\Flash\ contains:

      AutoUpdateDisable=0

      SilentAutoUpdateEnable=1

      SilentAutoUpdateServerDomain=GBKGCMM01.company.internal

      SilentAutoUpdateVerboseLogging=1

      The task "Adobe Flash Player Updater" was created and is scheduled to run every 1 hour. I can see that it is started ("last start time"), the result code is 0x0 which means "no error".
      As in the Flashinstall.log is written:


      2015-12-7+6-38-47.848 [error] 1220 1078
      =O====== M/19.0.0.245 2015-12-07+06-37-10.141 ========
      0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 9
      0001 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
      0002 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/19.0 2
      0003 [I] 00000011 1
      0004 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
      0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
      0006 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_16_0_0_296_ActiveX.exe/ 2
      0007 [I] 00000013
      0008 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_19_0_0_245_ActiveX.exe
      0009 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_19_0_0_245_ActiveX.dll
      0010 [I] 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
      0011 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
      0012 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
      0013 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183
      0014 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
      0015 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183
      0016 [I] 00000012
      =X====== M/19.0.0.245 2015-12-07+06-38-48.004 ========

      2015-12-7+6-38-48.316 [info] 1628 GBKGCMM01.company.internal
      2015-12-7+6-38-48.316 [info] 1629 GBKGCMM01.company.internal
      2015-12-7+6-38-48.316 [info] 1614
      2015-12-7+6-38-48.316 [info] 1615
      2015-12-7+6-38-48.316 [info] 1618
      2015-12-7+6-38-48.331 [info] 1608
      2015-12-7+6-38-48.331 [info] 1631 /pub/flashplayer/update/current/sau/currentmajor.xml
      2015-12-7+6-38-48.378 [info] 1630 /pub/flashplayer/update/current/sau/19/xml/version.xml
      2015-12-7+6-38-48.378 [info] 1632
      2015-12-7+6-38-48.394 [info] 1632
      2015-12-7+6-38-48.394 [info] 1630 /pub/flashplayer/update/current/sau/19/xml/patch.xml
      2015-12-7+6-38-48.394 [warning] 1445
      2015-12-7+6-38-48.394 [info] 1632
      2015-12-7+6-38-48.394 [info] 1601
      2015-12-7+6-38-50.844 [info] 1622 4
      2015-12-7+6-38-51.515 [info] 1602
      2015-12-7+6-38-51.515 [info] 1610
      2015-12-7+6-38-51.515 [info] 1612
      2015-12-7+6-38-51.515 [info] 1620
      =O====== M/16.0.0.296 2015-12-07+06-38-54.075 ========
      0000 [I] 00000010 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_Plugin.exe -uninstall plugin -msi
      0001 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2
      0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
      0003 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_Plugin.exe 5
      0004 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_Plugin.exe 5
      0005 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
      0006 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2
      0007 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
      0008 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
      0009 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
      0010 [W] 00001021
      0011 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
      0012 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
      0013 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
      0014 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
      0015 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
      0016 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
      0017 [W] 00001036 Software\Opera Software/Last CommandLine 2
      0018 [W] 00001036 Software\Opera Software/Last CommandLine 2
      0019 [W] 00001036 Software\Opera Software/Plugin Path 2
      0020 [W] 00001036 Software\Opera Software/Plugin Path 2
      0021 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_Plugin.exe 5
      0022 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_Plugin.exe 5
      0023 [I] 00000011 1
      0024 [I] 00000012
      =X====== M/16.0.0.296 2015-12-07+06-38-54.325 ========

      2015-12-7+6-40-20.669 [error] 1220 1078
      =O====== M/19.0.0.245 2015-12-07+06-38-51.547 ========
      0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 9
      0001 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
      0002 [I] 00000011 1
      0003 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
      0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
      0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2
      0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
      0007 [W] 00001036 Software\Opera Software/Last CommandLine 2
      0008 [W] 00001036 Software\Opera Software/Last CommandLine 2
      0009 [W] 00001036 Software\Opera Software/Plugin Path 2
      0010 [W] 00001036 Software\Opera Software/Plugin Path 2
      0011 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_16_0_0_296_Plugin.exe/ 2
      0012 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerPlugin_16_0_0_296.exe/ 2
      0013 [I] 00000014
      0014 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_19_0_0_245_Plugin.exe
      0015 [I] 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
      0016 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash
      0017 [I] 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_19_0_0_245.exe
      0018 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
      0019 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
      0020 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183
      0021 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
      0022 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183
      0023 [I] 00000012

       

      The Update to Version 19.0.0.245 works well but since that it doesn't work anymore.

       

      =X====== M/19.0.0.245 2015-12-07+06-40-20.731 ========

      2015-12-7+6-40-21.44 [info] 1628 GBKGCMM01.company.internal
      2015-12-7+6-40-21.44 [info] 1629 GBKGCMM01.company.internal
      2015-12-7+6-40-21.59 [info] 1614
      2015-12-7+6-40-21.59 [info] 1615
      2015-12-7+6-40-21.59 [info] 1618
      2015-12-7+6-40-21.59 [info] 1608
      2015-12-7+6-40-21.59 [info] 1631 /pub/flashplayer/update/current/sau/currentmajor.xml
      2015-12-7+6-40-21.106 [info] 1630 /pub/flashplayer/update/current/sau/19/xml/version.xml
      2015-12-7+6-40-21.122 [info] 1612
      2015-12-7+6-40-21.122 [info] 1620

      All the updates end up with 1620.
      If have deleted the registry keys:

      - HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Macromedia\FlashPlayerSAU\LastUpdateCheck

      - HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Macromedia\FlashPlayerSAU\UpdateAttempts

       

      and

       

      - HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Macromedia\FlashPlayer\LastUpdateCheck

      - HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Macromedia\FlashPlayer\UpdateAttempts

       

      Then I have the following in the Log-File:

       

      2015-12-16+8-9-51.635 [info] 1631 /pub/flashplayer/update/current/sau/currentmajor.xml

      2015-12-16+8-9-52.618 [info] 1630 /pub/flashplayer/update/current/sau/19/xml/version.xml

      2015-12-16+8-9-52.665 [info] 1612

      2015-12-16+8-9-52.680 [info] 1620

       

      So it never jumps to the Version 20

       

      Here is the Content of the currentmajor.XML:

       

      <version>

      <Player major="20" majorBeta="20"/>

      </Version>

       

      Trying to access the currentmajor.XML via https ends up as expected. The Internet Explorer Shows me the Content as it is.

       

      Any idea to fix this ?

        • 1. Re: Flash Player Silent auto update not working anymore
          m_vargas Adobe Employee

          hi,

           

          Please post the contents of the /pub/flashplayer/update/current/sau/19/xml/version.xml file./

           

          Thank you.

           

          --

          Maria

          • 2. Re: Flash Player Silent auto update not working anymore
            berndb96616265 Level 1

            <?xml version="1.0"?>

            <version>

            <ActiveX major="19" minor="0" buildMajor="0" buildMinor="245"/>

            <Plugin major="19" minor="0" buildMajor="0" buildMinor="245"/>

            <Pepper major="19" minor="0" buildMajor="0" buildMinor="245"/>

            <MacPlugin major="19" minor="0" buildMajor="0" buildMinor="245"/>

            <MacPepper major="19" minor="0" buildMajor="0" buildMinor="245"/>

            <SAUConfig checkFrequency="1"/>

            </version>

            • 3. Re: Flash Player Silent auto update not working anymore
              m_vargas Adobe Employee

              Hi,

               

              Thanks for posting the contents.  It points to the cause of why Background Update is not working.  You need to update the version.xml file in this directory with the latest version 20 file.  The service checks this file to find out what the latest version is and if it is higher than what is installed it updates, otherwise, it terminates as no new update is found.  Seems you updated the currentmajor.xml file but not this file.


              Please be sure to deploy the entire contents of the fp_background_update.cab file to your local server, overwriting what's there from a previous release, for Background Update to work correctly.

               

              --

              Maria