5 Replies Latest reply on Dec 20, 2015 11:41 PM by F. McLion



      I've taken a look in the blogs for answers and have tried a few but with no luck. My LRCC becomes unresponsive no matter what module I'm in. It worked fine for a month and a half after I "upgraded" to Windows10. It becomes unresponsive whether I have the graphics processor/accelerator checked or not. I made sure my graphic card is up to date; it took forever to find where to update it in Windows10. Since it's been well over a month, I cannot roll back to my much missed Windows7.I am at my whits end...

        • 1. Re: unresponsive
          Akash Sharma Adobe Employee

          Hi stepdavi


          Which graphics card do you have installed on your Computer?

          Does disabling the graphics card in Device manager prevent Lightroom to stop responding?




          • 2. Re: unresponsive
            F. McLion Adobe Community Professional & MVP

            Akash Sharma

            Theree's no point in deactivating the graphic card in the device manager - it actually is not possible - all you can do is set it to Standard VGA mode which in turn is a no-go as well.



            Please post the system info from the Lightroom help menu. Don't forget to black out your serial!

            • 3. Re: unresponsive
              stepdavi Level 1

              Here is the system info, sorry it took me so long to reply...


              Lightroom version: CC 2015.3   [ 1052427 ]
              Operating system: Windows 10
              Version: 10.0
              Application architecture: x64
              System architecture: x64
              Logical processor count: 2
              Processor speed: 1.9 GHz
              Built-in memory: 3003.1 MB
              Real memory available to Lightroom: 3003.1 MB
              Real memory used by Lightroom: 343.9 MB (11.4%)
              Virtual memory used by Lightroom: 298.4 MB
              Memory cache size: 86.4 MB
              Maximum thread count used by Camera Raw: 2
              Camera Raw SIMD optimization: SSE2
              System DPI setting: 96 DPI
              Desktop composition enabled: Yes
              Displays: 1) 1366x768
              Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

              Graphics Processor Info:
              Check OpenGL support: Failed
              GL_MAX_FRAGMENT_UNIFORM_COMPONENTS (actual = 128, minimum = 1024)
              GL_MAX_TEXTURE_SIZE (actual = 1024, minimum = 2048)

              Application folder: C:\Program Files\Adobe\Adobe Lightroom
              Library Path: C:\Users\User\Pictures\Lightroom\Lightroom Catalog.lrcat
              Settings Folder: C:\Users\User\AppData\Roaming\Adobe\Lightroom

              Installed Plugins:
              1) Canon Tether Plugin
              2) Facebook
              3) Flickr
              4) Leica Tether Plugin
              5) Nikon Tether Plugin

              Config.lua flags: None

              Adapter #1: Vendor : 8086
              Device : 2a42
              Subsystem : 360b103c
              Revision : 7
              Video Memory : 64
              Adapter #2: Vendor : 1414
              Device : 8c
              Subsystem : 0
              Revision : 0
              Video Memory : 0
              AudioDeviceIOBlockSize: 1024
              AudioDeviceName: Speakers (Conexant High Definition SmartAudio 221)
              AudioDeviceNumberOfChannels: 2
              AudioDeviceSampleRate: 44100
              Build: Uninitialized
              Direct2DEnabled: false
              GPUDevice: not available
              OGLEnabled: true

              • 4. Re: unresponsive
                stepdavi Level 1

                I made sure my driver was up to date, and it is set at 3072, well above the "recommended" size...

                • 5. Re: unresponsive
                  F. McLion Adobe Community Professional & MVP

                  The part where the type of your graphic card should be is empty/missing - can you tell us the type?

                  Your card/driver (OpenGL) seems not to be supported. Did you check your system compatibility for Win10 before upgrading? You have only 3GB of RAM, which IMHO is not really enough for a x64 system.