Since I have not subscribed to the CC version, does that mean that I will not get access to updates for bug fixes?
You are not required to subscribe CC in order to get these updates.All Products get required updates when released.
Yes, I tried to patch from the Direct Download.
As I research this, I've found that perhaps this is related to the fact that the other Adobe products on my Mac are CC applications (paid for by my company). LR is the only application that is not CC. So it may be an Administrator issue. The question is, how do I update only LR 6 (non CC) without running into administrator issues?
Please post the exact Error code from the Update failed Window.
it may be an Administrator issue.The question is, how do I update only LR 6 (non CC) without running into administrator issues?
If the issue is related to Admin Permissions and something is Preventing Lightroom 6 to update then Contact your admin and get it fixed.
Or Create a new admin account on your computer and install the same patch there.
I think this is an Adobe issue. I have updated many of my programs on the computer without running into Admin permission issues. Adobe should be able to differentiate between my LR product (non CC) and the other CC Suite products when it come to upgrades. Thanks
Please navigate to <Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0
Rename the Folder 1.0 to 1.0.old
Then restart your computer and try installing the patch again
I believe those instructions are for a PC. As I mentioned, this is for a MacBook Pro, OSX 10.9.5. Thanks
The location is for MAC.
- Open finder
- Click on Go - Go to folder
- Type /Library, navigate to Application support
- You will see a folder by the name of Adobe/AAMupdateinverntory
- rename 1.0 to 1.0.old
Thanks for the update.
- Please close All Adobe Products (also Quit Creative Cloud Desktop)
- Navigate to <user>\Library\Application Support\Adobe\OOBE
- rename the opm.db file to opm.db.old
- Restart your Computer
- Sign in to Creative cloud and check.
If this does not work.Follow the steps below
Check for Hosts File:-
- In a Finder window, choose Go > Go To Folder.
- Type /etc.
- Select the hosts file and open it.
- Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
- Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.(Infact all entries for Adobe)
- Save and close the file
- Restart you Computer
If the update still fails
Post the info from Lightroom>>Help>>System info here
Neither of your suggested fixes worked. The opm.db file does not exist on my computer. And there are no entries in my hosts file that reference Adobe.
It boils down to this. I need to update a non CC application (LR 6) on my computer in which all the other Adobe apps are the CC version. Right? There's got to be a way to do this. Right?!
Please create a new admin account on your MAC.See
run the Lightroom Help>>Update or install the Patch for Lightroom 6.3 there.
Check if it updates to the version 6.3.
I created a new Admin user and restarted, logging in as that user. I tried to apply the patch and I still got the same message:
Updates could not be applied.
This patch is not applicable to you...
And from the Update menu, I get the message:
Your applications are all up to date...
(No patch or update is applied)
Come on Adobe guys, this shouldn't be that hard to fix. Anyone?!
I really don't know but have escalated this today...
Lets try Running Adobe Ccleaner on your Computer.
- Select Adobe Lightroom from the list
- This will remove registry Entries from your system and will help installing the new patch.
- Refer Use the Adobe Creative Cloud Cleaner Tool to solve installation problems for instructions and remove Lightroom only
- Once done Reinstall Lighroom and try installing the patch again
Let us know if that helps
I am not that familiar with managing Admin rights/users on a Mac, but it shows that I have Admin permissions:
Your account shows ADMIN,MANAGED,MOBILE instead of just ADMIN. You might want to Google OSX ADMIN MANAGED MOBILE as there are several threads that indicate this can cause problems with updating and/or installing software.
I created an Admin user (not Admin, Managed, Mobile) and tried the patch with no success. Thanks for the suggestion.
It looks like uninstalling and reinstalling LR allowed the update. Thanks for your help.