14 Replies Latest reply on Dec 19, 2015 8:47 AM by c0pajafe

    upgrades to 14.1 now wont unlock needed fies...

    c0pajafe

      upgraded to 14.1...

       

      now won't let me unlock components with  serial number

        • 1. Re: upgrades to 14.1 now wont unlock needed fies...
          A.T. Romano Level 7

          cupajafe

           

          What computer operating system?

           

          Did Premiere Elements 14 work before you updated it to the 14.1 Update?

           

          Please explain what you mean by "won't let me unlock components with serial number". Did you get beyond the Sign In page during the program install? Did you install from installation files purchased from Adobe or from installation disc purchased elsewhere?

           

          Please give more information.

           

          Thank you.

           

          ATR

          • 2. Re: upgrades to 14.1 now wont unlock needed fies...
            c0pajafe Level 1

            have registered copy on win10

             

            worked fine before it upgraded to 14.1

             

            initially installed before win 10 migration

             

            on first start up it needed me to do the encoder activation,

             

            so got activation code

             

            enter code

             

            windows asks ok to allow , i say yes

             

            and the cycle repeates

             

            tried rebooting

             

            uninstall and reinstall from disk

             

            get new code

             

            same doesn't take code problem...

             

             

             

             

             

             

            conrad

             

            Go on the 90 day challenge,

             

            www.conrad.bodybyvi.com

             

            On Wed, Dec 16, 2015 at 9:01 AM, A.T. Romano <forums_noreply@adobe.com>

            • 3. Re: upgrades to 14.1 now wont unlock needed fies...
              A.T. Romano Level 7

              copajafe

               

              Premiere Elements 14 on Windows 10 (assumed 64 bit).

               

              Are you doing an offline install?

               

              Do you have a purchased serial number?

               

              ATR

              • 4. Re: upgrades to 14.1 now wont unlock needed fies...
                c0pajafe Level 1

                FINAL RESULT IS IT WON'T LET ME BURN DVD...

                 

                IT IS GRAYED OUT ON 14.0 REINSTALL, AFTER ENTERING CODE 5 TIMES

                 

                conrad

                 

                Go on the 90 day challenge,

                 

                www.conrad.bodybyvi.com

                 

                On Wed, Dec 16, 2015 at 9:01 AM, A.T. Romano <forums_noreply@adobe.com>

                • 5. Re: upgrades to 14.1 now wont unlock needed fies...
                  c0pajafe Level 1

                  64

                  INSTALL FROM DISK

                  ONLINE INSTALL

                   

                  GIFT DISK (BETA TESTER) WITH SERIAL NUMBER

                   

                  conrad

                   

                  Go on the 90 day challenge,

                   

                  www.conrad.bodybyvi.com

                   

                  On Wed, Dec 16, 2015 at 9:57 AM, A.T. Romano <forums_noreply@adobe.com>

                  • 6. Re: upgrades to 14.1 now wont unlock needed fies...
                    A.T. Romano Level 7

                    c0pajafe

                     

                    Please download and install Premiere Elements 14 from the following link and insert your purchased serial number into it during installation when asked for.

                    Other downloads

                    Before you do that, please make sure of the integrity of the QuickTime install.

                    Do not update to 14.1 until you are sure 14 is working completely.

                     

                    Check list...

                    1. Important: Have QuickTIme 7.7.6 installed on your Windows 10 64 bit. Apple - Support - Downloads

                    2. Are you running the programs as administrator (from user account with administrative privileges). And, in addition, have you right clicked 14's desktop icon and selected and applied Run As Administrator.

                    3. If your computer does not use an Intel HD Graphics 2000 or newer video card/graphics card, then disable the preference for this. See Edit Menu/Preferences/General.

                     

                    At this time, I am understanding your issue as Export & Share/Disc/ issue....is this DVD?

                    What do you have set for

                    Type

                    Name

                    Destination

                     

                    Please consider.

                     

                    Thank you.

                     

                    ATR

                    • 7. Re: upgrades to 14.1 now wont unlock needed fies...
                      c0pajafe Level 1

                      HELP!

                       

                      PRE 14 has similar problems windows  or my security programs prevent

                      activation.

                       

                      Dead in the water, and I have a few projects on the go

                       

                      HELP!!!!

                       

                      conrad

                       

                      Go on the 90 day challenge,

                       

                      www.conrad.bodybyvi.com

                       

                      On Wed, Dec 16, 2015 at 9:57 AM, A.T. Romano <forums_noreply@adobe.com>

                      • 8. Re: upgrades to 14.1 now wont unlock needed fies...
                        c0pajafe Level 1

                        Thanks!

                         

                        disregard latest text reply some how did not get your message above...

                         

                        downloding 14 64

                         

                        on the brighter side...

                         

                        14 reinstall

                         

                        run as admin seems to have solved the DVD burning greyed out problem...dvd iso image old style SD 480 destination image on disk

                         

                        when i select burn it starts indexing... which I have never seen before... and seems to be getting nowhere fast...

                         

                        stopped indexing

                         

                        trying burn to DVD

                         

                         

                        indexing resumes...

                         

                        so not yet solved...

                         

                        checking quicktime...

                         

                        and will look into 3

                        • 9. Re: upgrades to 14.1 now wont unlock needed fies...
                          A.T. Romano Level 7

                          Conrad

                           

                          Thanks for the replies.

                           

                          1. Let us determine if the following is involved

                          3. If your computer does not use an Intel HD Graphics 2000 or newer video card/graphics card, then disable the preference for this. See Edit Menu/Preferences/General.

                          2. What is the duration of the Timeline content?

                           

                          3. What is the formats of the Timeline content? Where are the originals stored? What is the computer processor and clock speed and other resources?

                           

                          4. Did reverting back to 14 from 14.1 make a difference in the burn to indexing?

                           

                          We will be watching for your progress as your time permits.

                           

                          Thank you.

                           

                          ATR

                          • 10. Re: upgrades to 14.1 now wont unlock needed fies...
                            c0pajafe Level 1

                            1. Let us determine if the following is involved

                             

                             

                            checked card is NVIDA GeForce GT 440

                             

                            3. If your computer does not use an Intel HD Graphics 2000 or newer video

                            card/graphics card, then disable the preference for this. See Edit

                            Menu/Preferences/General.

                             

                             

                            was checked I have unchecked this

                             

                             

                            Video and PSE worked before and after WIN 10 but not since 14.1 installed

                             

                             

                            2. What is the duration of the Timeline content? 1 hour 5 minutes

                             

                             

                             

                            3. What is the formats of the Timeline content? Where are the originals

                            stored? What is the computer processor and clock speed and other resources?

                             

                             

                            .MTS

                             

                            stored on c drive

                             

                            processor

                             

                            4. Did reverting back to 14 from 14.1 make a difference in the burn to

                            indexing?

                             

                             

                            no still indexing with display unchecked

                             

                             

                             

                            We will be watching for your progress as your time permits.

                             

                            conrad

                             

                            Go on the 90 day challenge,

                             

                            www.conrad.bodybyvi.com

                             

                            On Thu, Dec 17, 2015 at 10:24 AM, A.T. Romano <forums_noreply@adobe.com>

                            • 11. Re: upgrades to 14.1 now wont unlock needed fies...
                              A.T. Romano Level 7

                              Conrad

                               

                              Let us see if the following will help with the prolonged indexing

                               

                              Premiere Elements 14 on Windows 10 64 bit

                               

                              Go to

                              File Explorer

                              This PC

                              Right Click Windows __OS (C:) and select Properties/General from the menu that appears.

                              At the bottom of General, remove the check mark next to "Allow files on this drive to have contents indexed in addition to file properties".

                              Restart the computer.

                               

                              Please confirm where, at this time, you have the following stored on the hard drive

                              a. Timeline files

                              b. Preview files

                               

                              If you look at Edit Menu/Preferences/Scratch Disks, where are each of the Scratch Disks categories saved to?

                               

                              What is the longest time that you have waited for the indexing to stop? Is it always indexing messages? Do you ever see instead conforming messages?

                               

                              ATR

                              • 12. Re: upgrades to 14.1 now wont unlock needed fies...
                                c0pajafe Level 1

                                Indexing turned off

                                 

                                 

                                Please confirm where, at this time, you have the following stored on the

                                hard drive

                                 

                                a. Timeline files

                                 

                                on c drive

                                 

                                b. Preview files

                                 

                                on c drive recreated before trying to burn

                                 

                                 

                                 

                                If you look at Edit Menu/Preferences/Scratch Disks, where are each of the

                                Scratch Disks categories saved to?  c:drive

                                 

                                 

                                 

                                What is the longest time that you have waited for the indexing to stop? Is

                                it always indexing messages? Do you ever see instead conforming messages?

                                 

                                 

                                hours, always just indexing

                                 

                                with no progress showing...

                                 

                                I have to go out today and will leave it run.....

                                 

                                 

                                 

                                thanks for the help

                                 

                                 

                                 

                                conrad

                                 

                                 

                                 

                                 

                                ATR

                                 

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                                conrad

                                 

                                Go on the 90 day challenge,

                                 

                                www.conrad.bodybyvi.com

                                 

                                On Fri, Dec 18, 2015 at 11:15 PM, A.T. Romano <forums_noreply@adobe.com>

                                • 13. Re: upgrades to 14.1 now wont unlock needed fies...
                                  A.T. Romano Level 7

                                  Conrad

                                   

                                  Thank for the replies.

                                   

                                  If the indexing during the burn to continues indefinitely (even if you start a new project with a different Timeline content), then consider getting Adobe involved while you still have the opportunity to do that for your recent purchase and current version. The suggested link for the Adobe contact is for online Adobe Chat/Downloading, Installing, and Setting Up....

                                  https://helpx.adobe.com/contact.html?step=PRE_downloading-installing-setting-up_downloadin g-installing_stillNeedHelp

                                   

                                  Your contact with Adobe does not prohibit us from troubleshooting here in the Premiere Elements Forum, but Adobe Chat might be able to offer you remote control of computer troubleshooting which we cannot here.

                                   

                                  We will be watching for your progress.

                                   

                                  Thank you again for the follow ups. Appreciated.

                                   

                                  ATR