What operating system is your laptop? If it is a 32bit operating system, it will not update to Lightroom 6, as Lightroom 6 will not run on a 32bit operating system.
It is 64bit.thanksb
thanks for the direction.
I went to "Keeping Lightroom Up-to-Date"
Following the directions I clicked on the "Creative Cloud" icon in
program (windows 10)
the screen that came up does not look like the illustration in the
The screen has a pink tree in the background, and I am asked if I am
"Ready to Buy".
I did however click on the Creative Cloud Apps.
At no point do I see "available updates"
I have repeated these steps several times. Of course the results are
the same each time.
So I guess what I am looking for is something related to available updates??
Just to add:
At the very start of this process, I did go to help in lightroom and
clicked check for updates.
The answer was "Your software is up to date. NO updates are available at
I should further add that I have "multiple platforms" paid for.