10 Replies Latest reply on May 15, 2017 3:15 AM by Lightroomphobe

    lightroom cc computer freezes on exporting slideshow

    dolsonj

      On exporting a slideshow from Lightroom CC, my computer freezes after it is about 10% complete. The only thing I can do is do a hard boot with the power button. I have updated to the latest version of Lightroom and am running Windows 10.

        • 1. Re: lightroom cc computer freezes on exporting slideshow
          Tanuj Sandal Adobe Employee

          Hi dolsonj,

           

          Could you please let me know the exact version of Lightroom .

          Also how many images do you have in the SlideShow ?

           

          Regards,

          Tanuj

          • 2. Re: lightroom cc computer freezes on exporting slideshow
            dolsonj Level 1

            Photoshop Lightroom CC updated today. Details below. Recently updated to Windows 10. Video drivers updated. Turned off GPU performance to see if that helped.

             

            Slideshow has 79 images. Also has 9 minutes of music.

            ------------------------

            Lightroom version: CC 2015.3 [ 1052427 ]
            License: Creative Cloud
            Operating system: Windows 10
            Version: 10.0
            Application architecture: x64
            System architecture: x64
            Logical processor count: 8
            Processor speed: 2.4 GHz
            Built-in memory: 8075.0 MB
            Real memory available to Lightroom: 8075.0 MB
            Real memory used by Lightroom: 401.8 MB (4.9%)
            Virtual memory used by Lightroom: 333.1 MB
            Memory cache size: 30.3 MB
            Maximum thread count used by Camera Raw: 8
            Camera Raw SIMD optimization: SSE2,AVX,AVX2
            System DPI setting: 120 DPI
            Desktop composition enabled: Yes
            Displays: 1) 1920x1080
            Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

            Graphics Processor Info:
            GeForce GTX 860M/PCIe/SSE2

            Check OpenGL support: Passed
            Vendor: NVIDIA Corporation
            Version: 3.3.0 NVIDIA 359.06
            Renderer: GeForce GTX 860M/PCIe/SSE2
            LanguageVersion: 3.30 NVIDIA via Cg compiler


            Application folder: C:\Program Files\Adobe\Adobe Lightroom
            Library Path: D:\Pictures\Lightroom\Lightroom Catalog.lrcat
            Settings Folder: C:\Users\Joan\AppData\Roaming\Adobe\Lightroom

            Installed Plugins:
            1) Canon Tether Plugin
            2) Facebook
            3) Flickr
            4) HDR Efex Pro 2
            5) Leica Tether Plugin
            6) LRT Export 4
            7) Nikon Tether Plugin
            8) Perfect B&&W 9
            9) Perfect Effects 9
            10) Perfect Enhance 9
            11) Perfect Photo Suite 9
            12) Perfect Portrait 9
            13) Perfect Resize 9

            Config.lua flags: None

            Adapter #1: Vendor : 10de
            Device : 1392
            Subsystem : 185d1043
            Revision : a2
            Video Memory : 1995
            Adapter #2: Vendor : 8086
            Device : 416
            Subsystem : 185d1043
            Revision : 6
            Video Memory : 70
            Adapter #3: Vendor : 1414
            Device : 8c
            Subsystem : 0
            Revision : 0
            Video Memory : 0
            AudioDeviceIOBlockSize: 1024
            AudioDeviceName: Speakers (Realtek High Definition Audio)
            AudioDeviceNumberOfChannels: 2
            AudioDeviceSampleRate: 44100
            Build: LR5x102
            Direct2DEnabled: false
            GPUDevice: not available
            OGLEnabled: true

            • 3. Re: lightroom cc computer freezes on exporting slideshow
              x022098

              I have a similar problem. In my case, the progress stops at around 10% but Lightroom is otherwise responsive. 

              I've tried smaller slideshows, different sized photos, different format photos (NEF, JPG, etc.) all with no success.

              Has a solution been found yet?

              • 4. Re: lightroom cc computer freezes on exporting slideshow
                JimHess Adobe Community Professional & MVP

                I just tried to export a slideshow using Lightroom CC 2015.4 on a Windows 10 computer. I experienced the same stall. The slideshow module in the latest Lightroom depends on the graphics processing unit. My computer does not have a GPU, and I cannot run a slideshow or export. I have Lightroom 4.4 still installed on my computer. I can go to that version and the slideshow module works as expected. So apparently, if you want to use the slideshow module with the latest version of Lightroom, you had better install a graphics card that has a compatible GPU.

                • 5. Re: lightroom cc computer freezes on exporting slideshow
                  x022098 Level 1

                  I am using a fairly new GPU (980 TI) so that isn't the problem but thanks for the suggestion JimHess

                  • 6. Re: lightroom cc computer freezes on exporting slideshow
                    JuniorJr

                    I have a 1yr old MacBook Pro Retina and this is happening to me.  First time using the Slideshow module.  Just stops at 10%ish. Let it go all night and never progressed.  LR is still responsive though.  Only have as many photos that fit into a typical song.

                    • 7. Re: lightroom cc computer freezes on exporting slideshow
                      MikeT262013

                      I wonder if that the issue I am having Help.JPG

                      • 8. Re: lightroom cc computer freezes on exporting slideshow
                        Debra_D Level 1

                        I am having SAME issue.  When will Adobe resolve this???????  I was able to export LR Slideshow to Video just fine a few months ago.  I have LR desktop version 6. After some updates to LR this export to Video NO LONGER WORKS. The only thing that has changed is Lightroom Updates.  Every piece of software and hardware on my end is exactly the same so this is a LIGHTROOM PROBLEM.

                        Lightroom version: 6.10 [ 1111918 ]

                        License: Perpetual

                        Operating system: Windows 7

                        Version: 6.1

                        Application architecture: x64

                        System architecture: x64

                        Logical processor count: 8

                        Processor speed: 3.5 GHz

                        Built-in memory: 8143.2 MB

                        Real memory available to Lightroom: 8143.2 MB

                        Real memory used by Lightroom: 601.4 MB (7.3%)

                        Virtual memory used by Lightroom: 685.9 MB

                        GDI objects count: 665

                        USER objects count: 1444

                        Process handles count: 1080

                        Memory cache size: 0.0MB / 1779.8MB (0.0%)

                        Maximum thread count used by Camera Raw: 8

                        Camera Raw SIMD optimization: SSE2,AVX,AVX2

                        Camera Raw virtual memory: 7MB / 4071MB (0%)

                        System DPI setting: 96 DPI

                        Desktop composition enabled: Yes

                        Displays: 1) 1920x1080, 2) 1680x1050

                        Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

                         

                        Graphics Processor Info:

                        GeForce GT 720/PCIe/SSE2

                         

                        Check OpenGL support: Passed

                        Vendor: NVIDIA Corporation

                        Version: 3.3.0

                        Renderer: GeForce GT 720/PCIe/SSE2

                        LanguageVersion: 3.30 NVIDIA via Cg compiler

                         

                         

                        Application folder: C:\Program Files\Adobe\Adobe Lightroom

                        Library Path: C:\Users\Debra\Pictures\Lightroom\Lightroom Catalog.lrcat

                        Settings Folder: C:\Users\Debra\AppData\Roaming\Adobe\Lightroom

                         

                        Installed Plugins:

                        1) Canon Tether Plugin

                        2) Facebook

                        3) Flickr

                        4) Leica Tether Plugin

                        5) Nikon Tether Plugin

                         

                        Config.lua flags: None

                         

                        Adapter #1: Vendor : 10de

                            D

                        • 9. Re: lightroom cc computer freezes on exporting slideshow
                          Debra_D Level 1

                          PS -- My computer doesn't freeze, but the process to export the Slideshow to Video files STOPS.  Is there anyone reading these foruma and offering a solution from Adobe?

                          • 10. Re: lightroom cc computer freezes on exporting slideshow
                            Lightroomphobe

                            I am experiencing the same.  Running Windows 10 with up to date LR CC.  LR running fine and I can play slideshows but it is totally unresponsive when I try to export video.  I am going to have to send my clients' wedding images without a slideshow as I can't seem to find a solution to this.