5 Replies Latest reply on Dec 17, 2015 7:48 AM by Mohit Goyal

    How to fix AppHangB1 problem (cannot open LR) ?

    philippel18356695 Level 1

      Hello,

       

      I'm using LR6.0.0.10 under Windows 7.

      It was RUNNING FINE UNTIL YESTERDAY.

       

      It crashed while I was importing pictures.

      Since then, I cannot even open LR (it only displays the opening page with the name of the developers and hang there).

       

      Windows is not able to fix the problem.

      Event problem name: AppHangB1

       

      I cannot try to disable the GPU as I cannot open LR at all (sorry I don't know if the CPU is abled or disabled; It's a basic Intel GMA HD without any dedicated RAM).

       

      What should I do ?

       

      Thank you in advance,

      Phil