Could you please share your crash logs so that we can get to know the cause of the crash.
Follow the below steps :
- Click Windows Start button > Type event in Search programs and files field.
- Select Event Viewer
- Navigate to Windows Logs > Application, and then find the latestevent with “Error” in the Level column and “Application Error” in the Source column
Thank you for sharing the logs.
The cause is the file "ig7icd64.dll" which is your graphics card driver file.
Would suggest you to update your graphics card drivers.
Also, refer this article : https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html#Troubleshoot
Hi Chetna, thanks for your answer. After several downloads and trials, there is no other driver available, this is the latest one from intel and with two previous releases lightroom still crashes. As it is a notebook i cannot change imbededed vga chip so i will revert to win 8.1. As a paid subscription i don't think that should happen. I hope adobe will act on this soon especially when i see all the lightroom crashes with win 10 in the forums lately
Thank you to come back to me about the issue. I have already rolled back to 8.1 which works. I will insall another PC with win 10 and lightroom and see what happens.Regarding your specific proposal, i could not access preferences as it crashed before but i saw in the same article a way to do it manually. Will keep in mind.Thanks again.Kindest regardsCharles
There is known bug in the Intel driver that definitely affects the latest Intel GPU's. The bug is confirmed and should be fixed in the next quarterly release of Intel's driver. Though this it is confirmed for the later GPU type under W10, it may affect your older GPU as well .... just a thought.