I purchased an AE template and I am unable to do any work due to the failure of some module to release memory.
iMac (27-inch, Late 2013)
3.4GHz Intel Core i5 processor
32GB 1600 MHz DDR3
NVIDIA GeForce GRX 780M 4096MB
Adobe After Effects CC
100% used of 32.0GB
Disk Cache: Enabled
Default directories selected
Reduce cache size when system is low on memory: Enabled.
I am able to launch the program and then load the template I purchased, the Virtual Studio 2 After Effects template from Blue FX. Once I attempt to do anything I see one of three messages stating "the Cached Preview needs 2 or more frames to playback" followed by a warning stating "fresh layer cache checkout failed", followed by an error "Unable to allocate enough memory to render the current frame. Either decrease the memory requirements for the rendering of this frame, or install more RAM".
I discovered the memory leak by observing The Memory Details form in which the Current Memory can be seen climbing until all of the system memory is consumed. It appears that some module in the application is using, but never releasing, the system memory.
I have opened an empty project with no template and added a clip that seems to run fine. It could be an issue with the template and I will be contacting Blue FX to see if this is something on their end.
Any help you can provide will be greatly appreciated.
Warren Henderson working with Larry Lasseter
I just spoke with support at BlueFX and they mentioned that their product has been tested extensively with AE CS3, CS4 and CC, but that the 2015 version of CC has some changes that may be impacting this issue. Have any of the changes that were implemented for the 2015 version of CC affected the way memory is used or accessed?
As buggy as the latest AE releases have been, I can't say I'd put this one solely on them. Retail templates are notorious for poor rendering, workflow and RAM efficiency. Its mostly the byproduct of having many (sometimes hundreds) of single-use precomps and extensive use of expressions that reference any number of elements in and out of the main comp. Then there's the issue of plugins being used liberally, where their benefits are sometimes negligible in comparison to their impact on render time. While I think it's worth reporting your experience to Adobe, I suggest in the future you avoid any template that doesn't specifically state it's been tested in the latest AE release (preferably avoid templates in general...).