4 Replies Latest reply on Dec 18, 2015 2:19 PM by Chetna Srivastava

    Lightroom 6 failing to open - hangs on opening screen. Worked for 6 months prior

    GaryandBecky

      Gary here. We installed a downloaded LR6 on my wife's PC running Windows 8.2 about 6 months ago. Recently LR failed to open and hung on the opening screen with no response. I downloaded and reinstalled the program. During the download I received a message that there appears to be a "waiting restart". I suggested that I stop the process and restart then continue. We had already done many restarts. I chose the ignore option. The same problem existed. I then uninstalled LR and reinstalled the download. After a successful install, the same problem exists. There was another "pending restart message" again I ignored as I had  shut down and restarted prior to the reinstall. Still have the problem.