You've posted your message in the incorrect forum, but you've not told us what Adobe application you're using. If you do, we can send this to the forum where you can be helped. (You posted in a forum about an iPad/Android app called Capture.)
Which program are you working with? We'd love to move this post to the correct forum.
Let me know where you'd like me to place this post so we can get you support. If the problem has already been solved, please let us know!