7 Replies Latest reply on Jan 11, 2016 10:34 AM by EvilBugQueen1

    Downloading images

    Susie2742 Level 1

      When I go to license history and try to download a certain image, I get a pop up window that says "Only photos can be saved to mobile devices. You can save to a library, then download on your computer."

       

      I'm not on a mobile device. I am on my computer.

       

      I am using chrome and it has never been and still isn't a problem on other images. I tried using a different browser and was able to get it to download but when I open the downloaded image in AI, it is blank.


      Is it possible that the image is bugged?

       

      The image is File #: 46568018