1 Reply Latest reply on Dec 20, 2015 6:23 AM by A.T. Romano

    Premier 14 on windows 10 does not play mp4 files

    petert53799623

      I just bought Premier (incl Photoshop) and installed it on a new Windows 10 PC. I also installed latest version of QuickTime. I have no pproblem playing mp4 fiels with QuickTime of windows media player, but these files wont play in Premier elements. Pls advise.

        • 1. Re: Premier 14 on windows 10 does not play mp4 files
          A.T. Romano Level 7

          petert

           

          Premiere Elements 14 on Windows 10 (assumed 64 bit).

           

          Please give the properties of these .mp4 files that will not play in Premiere Elements. Telling us the brand/model/settings of the camcorder that recorded the video may give us the troubleshooting information needed.

           

          The latest version of QuickTime 7 is 7.7.8 and this has problems updating to. Please install QuickTime 7.7.6 on your Windows 10 computer.

          QuickTime 7.7.6 for Windows

          It is not the officially the latest version of QuickTime 7, but it meets the Premiere Elements requirement for QuickTime 7. Do not bother with 7.7.7 if that is what you are using now.

           

          Let us start here and then decide what next based on the details in your reply.

           

          Thank you.

           

          ATR