I generated an Online Help last week, seemingly without
errors - it was then zipped and delivered to our customer. However,
I have now been informed that the customer cannot open this newly
generated help (they can still use the previous version they
received, written in RH6). When they click on the .html file, the
page tries to load but unsuccessfully. A warning icon appears (in
IE at least, not in Firefox - OH won't open in either) informing
them that the 'gbNav4' and 'gbMac' are undefined.
Does anyone have any idea what the problem is here? As I say,
the OH generated using RH6 works perfectly - so am leaning towards
a RH7 issue - I didn't get any error messages or warnings when
generating but did notice, when I put a link on our interal
intranet to the OH, the 'Contents' pane does not appear on the
left-hand side - the 'Search' and 'Index' panes are available. If I
open the Online Help locally, I see all 3 panes (as usual and as
selected when generating).
Well... it turns out this was something possibly a little
simpler- we tried out a few things here and I generated the OH
again - and now it works, the zip file is slightly larger than the
first one which makes me think something went wrong during the
first zip process... who knows?